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  • #1366598
    emilyfontes
    Participant

    Several times over the last week I’ve had clients message me that my site is showing as only weird characters. I finally was able to see it for myself. Is this an x theme or cornerstone issue? I can log in to admin but every page made in cornerstone is coming up this way.

    I’m running wordpress 4.7.2 and cornerstone 1.3.3 and x theme 4.6.4

    Thanks.

    #1366760
    Friech
    Moderator

    Hi There,

    Thanks for writing in! Screenshot did not upload successfully, please provide us the site URL so we can take a closer look. Provide us login credentials in private reply as well, we might need to login to see the issue.

    Cheers!

    #1366763
    emilyfontes
    Participant

    Trying file again.

    #1366765
    emilyfontes
    Participant

    Have no idea why it won’t let me upload a screenshot. The site is http://bloombirthpros.com
    When I log in it actually gets rid of all the symbols. I can only see it when logged out.

    #1366806
    Christopher
    Moderator

    Hi there,

    Thanks for writing in!

    Upon checking your site, I didn’t find any issue.
    Please resize the screen shot and upload it again.

    Thanks.

    #1366807
    emilyfontes
    Participant
    #1366819
    Rue Nel
    Moderator

    Hello There,

    Would you mind providing us the url of your site with login credentials so we can take a closer look and fix the issue? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    To do this, you can make a post with the following info:
    – Link to your site

    – WordPress Admin username / password
    – FTP Hostname
    – FTP Username
    – FTP Password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thank you.

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