Navigation
Archive / Site No Longer Responsive
This is archived content. Visit our new forum.
  • Author
    Posts
  • February 10, 2015 at 9:21 am #203216

    caribapp
    Participant

    My site for some reason is no longer responsive, I have not changed anything, could you please look into this ASAP?

    February 10, 2015 at 9:22 am #203219

    caribapp
    Participant
    This reply has been marked as private.
    February 10, 2015 at 1:44 pm #203408

    Nabeel A
    Moderator

    Hi there,

    Thanks for writing in! I see you’ve updated your X – Shortcodes plugin to latest version but you haven’t updated the X theme and Visual Composer plugin, please ensure that you update X to v3.2.1, X – Shortcodes plugin to v3.0.3 and Visual Composer plugin to v4.3.5 as these releases are meant to be paired together. If only one is updated, there will be some potential JavaScript/styling conflicts.

    February 10, 2015 at 7:13 pm #203629

    caribapp
    Participant

    I am having problems updating the Visual Composer, its asking me to pay for it. How do I do that?

    February 11, 2015 at 7:56 am #203998

    Christopher
    Moderator

    Hi there,

    If you are having a problem updating Visual Composer, please go through the following steps.

    • Logout of your WordPress admin area.
    • Log back in to your WordPress admin area.
    • Go to Dashboard > Updates
    • Click the Check Again button a few times to clear out the update cache.
    • Updating Visual Composer should now work as expected.

    If the update still does not work, deactivating it first might help as well. If these methods do not seem to be working for you, you can locate the plugin .zip file itself within the theme at /x/framework/plugins/js_composer.zip and install that manually via the WordPress admin panel (i.e. Plugins > Add New > Upload Plugin).

    Hope it helps.

  • Author
    Posts