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  • March 25, 2016 at 11:53 am #852578
    Jeremy P
    Participant

    I’m not sure if this is a theme problem. My site is getting stuck on mobile. It won’t scroll down past a certain point on any page. I disabled a plugin I suspected was causing the problem (Ad Inserter), and you can now scroll down further, but it still hangs up.

    Smart Nutrition with Jessica Penner, RD

    March 25, 2016 at 1:00 pm #852635
    Jeremy P
    Participant

    Oops, correction, deactivating the plugin fixed the problem, except for one page that has a gif. http://www.smartnutrition.ca/recipes/mango-quinoa-nourish-bowls/

    That page still hangs. The ads being served may have been video ads too, so the site seems to be having a problem serving gif/vids

    March 25, 2016 at 4:57 pm #852873
    Jade
    Moderator

    Hi Jeremy,

    I have just checked the page you have indicated on your previous post on my mobile and it seems to be loading fine and quite quickly on my end. Would you mind trying to check if it’s not a connectivity or a browser cache issue?

    Thank you.

    March 27, 2016 at 10:18 pm #854703
    Jeremy P
    Participant

    The entire page loads and you can scroll all the way down? I’ve cleared the website cache as well as the browser cache, on two separate phones, and have the same issue.

    March 27, 2016 at 10:36 pm #854716
    Lely
    Moderator

    Hi Jeremy,

    Another staff here. Yes, I can see the site on mobile up to Privacy Policy on the footer. It is scrolling all the way down. See attached screenshot.

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