Navigation
Archive / site assigned!
This is archived content. Visit our new forum.

Tagged: 

1 2
  • Author
    Posts
  • April 20, 2016 at 4:16 pm #892504
    janequade
    Participant

    I completed the process to assign api subdomain but still getting error message when trying to update x-theme and 2 plugins (addons).

    April 20, 2016 at 4:17 pm #892506
    janequade
    Participant
    This reply has been marked as private.
    April 21, 2016 at 3:35 am #893265
    Rad
    Moderator

    Hi Jane,

    Thanks for writing in.

    Before I continue, Is it okay if I do the test update directly to that site? Is it a live site, I’m not going to do it on a live site.

    And please backup your site.

    Thanks!

    April 21, 2016 at 6:45 am #893478
    janequade
    Participant

    yes. it is a live site but it’s fine to do it because I’ve created a backup and cloned the site to a temporary domain.,

    April 21, 2016 at 9:36 am #893724
    janequade
    Participant

    I tried to assign the license to another URL as well as a development site.
    qt-consultants.com

    pwgrealestate.qt-consultants.com

    even tried another site
    skincarebynatalie.com

    April 21, 2016 at 9:53 am #893751
    janequade
    Participant

    I keep reading through the forums and have tried everything. I have even deactivated x and reactivated.
    Now I cannot edit my site and the site on my subdomain. I click delete and the YEP button does not work.

    April 21, 2016 at 11:37 am #893983
    janequade
    Participant

    Tried one more troubleshooting task.

    I created another subdomain titled pwg.qt-consultants.com
    Assigned to this new URL.
    got the message “SITE ASSIGNED”
    Tried updating x-theme. No luck still.

    Jane

    April 21, 2016 at 2:25 pm #894205
    Nabeel A
    Moderator

    Hi again,

    Can you please also provide the FTP credentials in a private reply so we can take a closer look?

    Thanks!

    April 22, 2016 at 6:08 am #895169
    janequade
    Participant

    I already provided you all the info. it’s the second one at the top.

    April 22, 2016 at 6:08 am #895173
    janequade
    Participant

    you have my logon, password and domain names. even the sub domains i’ve tried.

    April 22, 2016 at 9:55 pm #896175
    Rue Nel
    Moderator

    Hello There,

    Please make sure that after assigning the license to your site url (or sub domain), you also need to validate X. Please do the following:
    1] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
    2] Please login to your account and revoke the license.
    3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    4] Go back to X Addons > Home again, and insert the license again.

    And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

    April 26, 2016 at 2:53 pm #900899
    janequade
    Participant

    You show that this screen will appear when I go to
    1] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).

    I see this screen with 4 links and none of the 4 links take me to a page allowing me to revoke.

    link 1 (attached below)
    Register for Access takes me to this screen

    2nd link link 1 (attached below), Product API key takes me to the login page
    the third link is tutorial here
    and the 4th link is product validation

    2] Please login to your account and revoke the license.
    I did that

    3] After you have revoke the license, you need to re assign the license again to your site using this url:https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    did this countless times

    4] Go back to X Addons > Home again, and insert the license again.
    Where exactly do I do this. There is nowhere to insert the license. Your directions do not work. Do you mean the API key?

    And I have reviewed the article on the updated process… multiple times.

    I’ve been trying since 04.20.16 to fix this problem. Not sure what to do next.

    jane

    April 27, 2016 at 6:56 am #901965
    Paul R
    Moderator

    Hi Jane,

    It looks like you still have the older version of the theme.

    Please update your theme and cornerstone to latest versions

    The latest version numbers as of this time are

    X Theme 4.4.2
    Cornerstone 1.2.4

    https://community.theme.co/kb/updating-your-theme-and-plugins/

    Thanks

    April 28, 2016 at 2:41 pm #904609
    janequade
    Participant

    omg. are you kidding me? that’s what i’m trying to do and it won’t let me because it’s not validated.

    April 28, 2016 at 2:47 pm #904615
    janequade
    Participant

    When I try to update X=Theme (see screenshot below) it won’t update because it’s not validated.
    So I click on validate X-Theme and it takes me to this page (screenshot titled “When I click on validate”).

    I’m right back to square one.

  • Author
    Posts
1 2
  • <script> jQuery(function($){ $("#no-reply-892504 .bbp-template-notice, .bbp-no-topic .bbp-template-notice").removeClass('bbp-template-notice'); }); </script>