Hello Joe,
Thanks for posting in. Would you mind providing us with login credentials so we can take a closer look at your settings? I would advice to set this in Customizer > Woocommerce > Shop Columns but I noticed that other archive pages have this settings already. To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / password
Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.