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Posts
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Hello!
In mobile, the arrow on the lower right (scroll to top arrow button) only works if we tap the button twice – the first tap pulls up the iPhone header bar with the time, bookmark icon and view other tab icons. Can this behavior change so 1 tap is enough?
Thank you!
Hi,
Thanks for writing in! To assist you with this issue, we’ll first need you to provide us with your URL. This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.
http://tristarpaper.com.ph/test
The scroll to top icon works well on desktop. The issue lies in mobile. Thank you!
Hi,
Can you please share your WordPress credentials in a private reply so we can assist you further?
Thanks
Hello There,
I have tested your site in my mobile phone. The scroll to top anchor buttons works perfectly. This could just be a caching issue in your mobile phone. Please try to use Chrome’s incognito mode or Safari’s private browsing mode and test your site again. If you are using CloudFlare or may have installed a caching plugin like WordFence, W3 Total Cache or WP Super Cache? Please keep in mind that after doing every updates, always remember to clear all caches when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.
Please let us know how it goes.
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