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Archive / Revolution slider vanished and will not now install from extensions page
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  • April 20, 2016 at 12:55 am #891256
    Steve B
    Participant

    Site: http://www.mandalahealth.net
    x-theme: 4.4.2
    Wordpress: 4.3.3

    Hi. I ran an automatic update of revolution slider which failed to install. The revolution slider plugin then disappeared. I tried to re-install from the extensions page but it just said ‘error’. On ftp the revolution directory had been recreated though it is obviously not working correctly. So, now I appear to have lost the plugin and my sliders and cannot re-install it. Can anyone help?
    many thanks
    steve

    April 20, 2016 at 8:14 am #891750
    Christopher
    Moderator

    Hi there,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    April 26, 2016 at 11:15 am #900581
    Steve B
    Participant
    This reply has been marked as private.
    April 26, 2016 at 12:09 pm #900647
    Justin S
    Participant

    I am having this same issue and I’m curious as to how to fix it.

    April 27, 2016 at 3:38 am #901667
    Steve B
    Participant
    This reply has been marked as private.
    April 27, 2016 at 4:58 am #901782
    Paul R
    Moderator

    @Stevebracken

    I would try checking with your hosting provider on this particular issue as it sounds like something related to your setup is causing this. Typically, this is due server configuration problems (i.e. underpowered, traceroute issues, packet loss, permissions errors, et cetera). Additionally, your host will be able to diagnose things much better due to the fact that they have a more complete view of your account and can work behind the scenes with you. If the problem you are experiencing persists after working with your host, don’t hesitate to let us know and we will be happy to assist you. Any relevant information that you can share with us from your host is also greatly appreciated as it will help us to better ascertain the source of the problem.


    @hrewebby     Kindly create a new topic then provide us the following info in private reply.

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Thanks

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