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  • February 19, 2016 at 6:14 am #803162

    AdrianDalton
    Participant

    If I preview my main slider above the header it seems to work perfectly. The text appears and the fades away to be replaced by the logo. The time of each text layer is set to end before the logo fades in.

    When i watch the slide on the website, the text does not disappear. It just stays there and the logo comes over it. It has always worked and suddenly just started doing that.

    http://www.rsagencies.co.za

    Please help

    February 19, 2016 at 7:17 pm #803967

    Rue Nel
    Moderator

    Hello There,

    Thanks for writing in! To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look at your slider? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    To do this, you can make a post with the following info:
    – Link to your site

    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thank you.

    February 24, 2016 at 7:45 am #810205

    AdrianDalton
    Participant
    This reply has been marked as private.
    February 24, 2016 at 8:36 am #810288

    Christopher
    Moderator

    Hi there,

    Can you confirm that you are fully updated? (Theme and Plugins)

    You can find the latest version numbers here: (http://theme.co/changelog/) Then you can compare them to what’s installed on your site.

    If you find anything to be out of date, you can review our update guide.

    Thanks.

    February 25, 2016 at 4:02 am #811725

    AdrianDalton
    Participant

    Revolution Slider: Version 5.0.9
    PHP: Version 5.4.45
    X theme: Version: 4.3.4

    February 25, 2016 at 5:29 am #811832

    Zeshan
    Member

    Hi Andrian,

    Thanks for writing back!

    You are using older version of Revolution Slider, current bundled version is 5.1.6 as per our Changelog. Please update Revolution Slider to the latest version and the issue should be resolved. You can review our update guide.

    Thank you!

    February 26, 2016 at 12:35 am #813111

    AdrianDalton
    Participant

    I have updated it and it is still not working?

    February 26, 2016 at 12:39 am #813122

    AdrianDalton
    Participant

    i just updated it in WordPress though. I don’t think that will make a difference?

    February 26, 2016 at 2:00 am #813201

    Paul R
    Moderator

    Hi,

    It seems to be working fine on my end.

    See Video – http://screencast.com/t/7KvdMVwqjeY

    Please clear your browser cache and try again.

    Thanks

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