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  • #910382

    kgarvey
    Participant

    Im having a problem with revolution slider its not loading all the time some times you have to refresh the page a few times

    URL : http://new.ciaranfallon.com/

    Check the image attached called slider_problem.png for what i get in chrome console while loading.

    Here is the link to the JS file mentioned in console :- JS File with error

    I need to get this sorted before i go live with the site. Anyone have any ideas???

    #910615

    Joao
    Moderator

    Hi There,

    If your slider does not appear on your website or seems to be “stuck” in the loading state, this is most likely due to a caching or CDN related issue. To troubleshoot this, deactivate all plugins that have anything to do with setting up CDN or caching functionality. Remember that plugins like Jetpack has CDN related features, so it is important to take stock of all the plugins within your installation and what they do to ensure that you have properly deactivated all plugins. Once you do this, you will likely be able to turn them back on and have your sliders working, but if not, you may have to adjust the settings in these plugins. If you have many plugins running in your installation (i.e. 10+) and the problem still persists, try disabling all plugins and re-enabling them one by one to find where the problem might be.

    Also please have a look on thiese article:

    https://www.themepunch.com/faq/images-not-loading-on-front-end/

    Also you can try to increasy your memory by adding this in your wp-config.php located at the root directory of your site.

    
    define( 'WP_MEMORY_LIMIT', '256M' );
    define( 'WP_MAX_MEMORY_LIMIT', '512M' );
    
    

    Let us know how it goes.

    Joao

    #978832

    kgarvey
    Participant

    Joao, Thanks for your help..

    I have now CDN plugins installed yet or Jetpack

    i think changing the memory helped a little but changing lazy loading in the slider made it run alot better.

    Great support as usual

    Kieron

    #979472

    Darshana
    Moderator

    Glad we could help 🙂

    #982134

    kgarvey
    Participant

    After looking at it on other PC’s the last two days its still happening.

    Ill try disabling a few plugins and check it again

    #982293

    Joao
    Moderator

    Hi Kieron,

    I couldn’t check your website on the url above provided http://new.ciaranfallon.com/

    Please let us know how it goes after you have checked for plugin conflict.

    Thanks,

    Joao

    #982729

    kgarvey
    Participant

    Sorry I moved the site to http://www.ciaranfallon.com

    #983128

    Friech
    Moderator

    Hi There,

    I’ve looked into your pages, but cant find the slider. Would you mind to share to us the page URL where the slider is, please.

    In the meantime, please do a testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Thanks.

    #983997

    kgarvey
    Participant

    The slider is on the main page http://www.ciaranfallon.com and usually when the problem occurs and if you hit refresh its ok…

    #984244

    Christian
    Moderator

    Hey there,

    Your images’ file size are huge and they are not optimized. That might be the cause. Please optimize your images using a plugin like WP Smush or other image optimization service.

    Thanks.