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  • #1345238
    Robert M
    Participant

    It installs on the X Add Ons page it says. Then it tells me to go activate it on the plugins page. and it is not there.

    #1345246
    Robert M
    Participant
    This reply has been marked as private.
    #1345429
    Nico
    Moderator

    Hi There,

    Thanks for writing in.

    The login details you shared is not correct however I found a similar problem with your setup.

    You could follow the link below:

    https://community.theme.co/forums/topic/unable-to-install-extensions-3/page/2/#post-871800

    Hope it helps.

    Let us know how it goes.

    Thanks.

    #1346309
    Robert M
    Participant
    This reply has been marked as private.
    #1346363
    Robert M
    Participant
    This reply has been marked as private.
    #1346400
    Joao
    Moderator

    Hi Robert,

    This is quite unusual.

    Would you mind providing your FTP credentials.

    Thanks

    #1346408
    Robert M
    Participant
    This reply has been marked as private.
    #1346412
    Robert M
    Participant
    This reply has been marked as private.
    #1346896
    Rad
    Moderator

    Hi there,

    All of the provided admin login credentials are wrong, it could be installed through FTP but it can’t be activated. Please provide a working login credentials.

    Thanks!

    #1350919
    Robert M
    Participant
    This reply has been marked as private.
    #1351301
    Darshana
    Moderator
    This reply has been marked as private.
    #1352549
    Robert M
    Participant
    This reply has been marked as private.
    #1353136
    Nico
    Moderator

    No worries. You can always free to ask us again.

    Thanks.

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