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[martamartinez]

I have problems with Revolution Slider. It shows this error:
Revolution Slider Error: Slider with alias x-slider-rs-7 not found.

Is that because of hosting limitations? Could you please help me?

[Jade]

Hi there,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[martamartinez]

This reply has been marked as private.

[Rad]

Hi there,

You probably updated your X theme from the older version. The new implementation uses slider ID instead of slug. But your custom template still uses slug.

I went ahead and renamed your custom _slider-below.php into _slider-below_old.php under /wp-content/themes/fortpienc/framework/views/global. That is just to disable it without deleting in.

Your slider is now displaying, but no slide, please add slides 🙂

Thanks!

[martamartinez]

Thank you very much!
I still have some problems:
– If you enter admin area and try editing a slider you will see a white screen. It is not loading.(actually, sometimes it loads, sometimes it doesn’t)
– Home slider is almost working.. it loads sliders information, but not images

Why is it happening?

Thank you in advance for helping us!

[Christopher]

Hi there,

Current version of X is compatible with Revolution Slider v5.2.4.1 while you’re using different version.

Please update X, cornerstone and revolution slider.

Hope it helps.

[martamartinez]

Everything is working fine, thank you!

[Darshana]

Glad we were able to help 🙂

[Author]

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