[JaysiglParticipant]

Hello, on https://compassionthatcompels.org , I’m getting an Ajax Error when trying to update the slides on Revolution Slider. Any ideas? I’ve tried deactivating the other plugins on the site, but was still getting the error.

Version Details:
Wordpress – 4.6.1
X Theme – 4.6.4
Cornerstone – 1.3.3
Revolution Slider – 5.3.0.1

[RupokMember]

Hi there,

Are you getting this while saving the sliders? You can try connecting to your root WordPress directory via FTP and open the file wp-config.php and add following at the bottom:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Note that if your host limit the memory on server then it might not work. In that case ask your hosting provider to increase PHP memory limit.

You can find more information on http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP.

Hope this helps.

Cheers!

[JaysiglParticipant]

The memory limit’s been increased, however I’m still getting the Ajax error. Could it be anything else? To confirm, it does happen when saving the slides.

[JoaoModerator]

Hi There,

Just updating the situation here :

There should be an update within 24hours, ThemePunch have been notified about additional issues which haven’t been fixed yet and we’re waiting on them to fix those and release an update, so we can release the update.

Hope that helps

Thanks for understanding,

Joao

[JoaoModerator]

Hi There,

Revslider 5.3.0.2 is now out on automatic updates.

We’ve done extensive testing on this and it works great for me across all major browsers.

This appears to fix every issue we’ve seen reported so far.

Hope it helps

Joao

[JaysiglParticipant]

Hi Joao, I’ve updated to 5.3.0.2 , however unfortunately I’m still getting the Ajax error. Any other ideas?

[JoaoModerator]

Hi There,

Unfortunely we are still working with ThemePunch to resolve this bug. We have released 2 band-aid versions and it has fixed the issue in a lot of installations but still presenting problems in others, like your apparently.

If you have cleared your browser cache and you are still experiencing this issue.

I would recommend you to temporarily downgrade your Revolution Slider until we release a new version, which should be within the next days.

You can download a file from here : https://www.dropbox.com/s/5poy9ywysds1tfr/revslider%20%281%29.zip?dl=0

After that go to your website FTP Wp-content/Plugins/ and replace the RevSlider Folder with the folder provide on the link above.

Thanks for understanding,

Hope it helps

Joao

[JaysiglParticipant]

No worries, appreciate the help.

[RadModerator]

Thanks!

[Author]

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