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[Rupok]

Hi there,

Thanks for updating! It seems you are using a security plugin that might preventing request. Kindly deactivate security plugin and try again.

Let us know how it goes.

Cheers!

[Steve C]

Hi, I have disabled bulletproof security plugin and also deactivated any caching plugins that might be causing an issue with the site but I am still getting the same errors.

The domain eyetooth-art.net/test is only for testing purposes so please feel free to try and install or update any plugins / addons to see if you can replicate the issue.

You are also welcome to disable any plugins that you think may be causing an issue. Please let me know which ones you disable though as I may need to figure out how to reinstall them.

thanks

[Jack]

Hi there Steve,

I revoked the validation and then re-validated with my license and it seems the auto installs are working correctly now.

Can you try revoking the license from your site again (within the wp-admin > X Addons) and then re-assigning the license and see if it works correctly.

You’ll see in wp-admin > plugins that I installed a few to check it works, Envira Gallery, Essential Grid and Disqus Comments.

Thank you!

[Steve C]

Thanks that seems to have allowed me to update the rev slider plugin and break the front page of my test / devlopment site (eyetooth-art.net/test).
Now if you could try to help me figure out how to fix the issue of the rev slider not displaying on the test site (eyetooth-art.net/test). Everything works fine until I update rev slider to the newest version and then suddenly everything disappears.
To see how the sit eshould look you can visit eyetooth-art.co.uk (live site).
I have provided info about the issues, login and ftp details in earlier posts in this thread but please let me know if you need anything else.

[Paul R]

Hi Steve,

Thank you for providing your login credentials.

I tried installing convert plug and it went well without issues.

http://screencast.com/t/ffPEk8G2c8

I can also see you already have installed and activated visual composer and revslider plugin.

It seems the issue has been resolved. Have a great day! 🙂

[Steve C]

Sorry but the original issue has not been resolved. Installling the updates was merely to replicate the issue I had on my live site (eyetooth-art.co.uk) – which I got working by restoring files from an older backup.
Please see the very first post and the ones following it about the rev slider breaking after the update and not showing.

I feel it’s going to get confusing if I keep repeating the same info but I basically want to figure out to fix the issue on the test site (eyetooth-art.net/test) so that I can then update my live site’s plugins without it breaking my home page.

So (eyetooth-art.co.uk) is working correctly to give you an idea of how the page should look.
(eyetooth-art.net/test) is not displaying the slider at the top of the homepage becuase of some recent updates.

All login details are included in earlier posts for both sites if you need them.

If you do need more info then please let me know but I think I have covered everything in earlier posts.

thanks

[Rad]

Hi there,

It’s not because of the update, it’s due to two javascript error and it’s weird.

The upper part of the script aren’t converted to HTML entities while the bottom is converted. They are event part of one single custom javascript.

I changed your code to this

jQuery(function($) {

	$(document).ready( function(){ 

		setInterval( function(){

		$('a.flex-next').click();

		}, 5000); //Slide every 10seconds

	} );

	$(window).scroll(function(){ 
        if($(window).scrollTop()>300) {            
           $(".x-navbar").addClass("x-navbar-bottom");
        }else {
           $(".x-navbar").removeClass("x-navbar-bottom");
        }
    });
});

But it still displaying the older code, it’s probably related to cache but I don’t see any plugin related to caching. But I do see a CloudFlare plugin. Would you mind disabling all plugins or hosting feature that serves the caches?

About the X extensions that won’t install or update, I just tried the installation and it works. Then your rev. slider and visual composer are already updated too https://theme.co/changelog/

Thanks!

[Steve C]

Hi, thanks for your help with this.

The update issue is now solved but the more important issue with the revslider and homepage not displaying correctly is still an issue.

I have disabled all plugins that could possibly cause a caching issue and also disabled a security plugin called bulletproof security but the page still does’nt display correctly.

I’m afraid I’m not very clued up about javascript or the changes you kindly made for me but the issue is definitely due to the recent revslider update.

I had the same issue with my live site (eyetooth-art.co.uk) and I resolved it by restoring an older version of the rev slider plugin from a backup.

While that solves the issue temporarily (on the live site), it is not ideal, as I would like to keep the site working as it did, while being able to update all themes and pugins to their latest versions.

Is there anything else we can try to resolve this on the test site so I can try to replicate the steps on the live site?

[Rad]

Hi Steve,

I have updated copies on my installation and not getting this issue.

It’s due to cache, and downgrading to an older version will surely work since the cache is derived from older version too. Hence, files are matched.

Since the caching is now disabled, I re-saved the customizer and it now works. The changes are now reflecting in front page in real time.

Now that caching issue is now fixed, the real issue now becomes clear. It’s due to your existing Slider setting. You set the min-height to 800px which should be just 800 (integer). Though I think, 800px should work fine as in my installation but not just on your setup.

Please check now.

Thanks!

[Steve C]

Hi, thanks again for your help with this, the test site seems to be loading correctly now.

Could I just confirm that if I update the plugin on my live site I need to do the following and it should work:
1. Disable any caching plugins i.e. cloudflare and empty the cache after any updates
2. change the min-height to 800 (without px)
3. then update rev slider plugin to the latest version.
4. re-save customiser – to do this should I just make a random change and save the settings?

Then I assume the home page should load correctly again?

Please let me know if I missed any important steps to replicate this on the live site.

Cheers,
Steve

[Rad]

Hi Steve,

1. Yes, during the process, any caching should be inactive and cleared.
2. Yes
3. Yes (or this one first before #2)
4. Copy the updated custom Javascript from your test site into your live site then save it.

Though, due to caching, it may take a while to take effect even if it’s disabled. Depending on your browser if it will honor the current caches stored in it.

Thanks!

[Steve C]

Hi thanks for clarifying everything. I have just noticed that the slider does not display correctly on smaller screens when I set the min-height without px after it. If I remove ‘px’ and simply leave 800 then the slider appears way too long for the screen. The only reason I wanted to stipulate the minimum height is for much older/smaller phones.
Is there a way to stipulate that the min height should be in pixels so that it works correctly? It’s quite strange that the entire section breaks when px is added…

Also; should the custom javascript be placed somewhere within my child theme rather than in customiser to ensure that it remains intact during future updates to the site.

Cheers,
Steve

[Jack]

Hi there Steve,

I’ve checked the slider on a mobile and it appears to be working without an issue, it takes up the full height initially (screenshot attached), can you let us know how you’d like it to display on mobiles please?

Also; should the custom javascript be placed somewhere within my child theme rather than in customiser to ensure that it remains intact during future updates to the site.

The custom Javascript is fine within the customiser, it won’t be overwritten or lost on a site update. Another option though if you’d prefer is to register the script and place it in your child theme:

https://codex.wordpress.org/Plugin_API/Action_Reference/wp_enqueue_scripts

wp_register_script()

Thank you!

[Steve C]

hi again,

I have removed the minimum height completely now as it either broke the test site (eyetooth-art.net/test) completely or simply did not work as it used to when I initially set it up. When set without px it made the slider appear extremely high so that the content was far too spread out on mobile and you had to scroll for ages to see the different slider elements/areas.

Now if the height of the device or browser window is reduced too much then all the elements within the slider overlap and do not display correctly but I guess I will just have to live with that.

cheers for the support

[Rad]

Hi there,

Then please don’t set the minimum height at all, and let the slider decide the height based from its grid setting.

It should scale up and down depending on screen sizes. Simply change your screen height to 800.

Thanks!

[Author]

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