[motionairParticipant]

Hi, two quick questions..

Is it possible to hide the covertplug infor bar on small screens?

also, can i make it 100px wide and stick to right side of screen in stead of filling the entire bottom?

Thanks!

[Prasant RaiModerator]

Hello There,

Thanks for writing in! To assist you with this issue, we’ll first need you to provide us with your URL. This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

Thanks.

[motionairParticipant]

This reply has been marked as private.

[ChristianModerator]

Hey there,

There is no option for that. It is technically possible to achieve however, that would require custom development which falls outside the scope of our support. You might want to contact our trusted partners who caters X setup and customization needs. Please see https://theme.co/x/member/custom-development/.

Thank you for understanding.

[motionairParticipant]

Thank you, a little last minute error came just after i answered this.. It comes when i press the Subscribe button.

{“status”:”error”,”code”:-100,”name”:”ValidationError”,”error”:”You must specify a apikey value”}

I have my API value stored in my contact form. the confirmation email is sent, so why does this show up?

also, im guessing the hiding on phones question isnt supported either? the problem is that on a phone, it covers the whole screen. Wich makes it very irritating for phone users…
Thanks anyway!

[Paul RModerator]

Hi,

Please update convert plug extension to latest version and see if that fixes the issue.

http://screencast.com/t/Zyoz3Cfu

Thanks

[motionairParticipant]

Hi, new problem.

The update process is starting. This process may take a while on some hosts, so please be patient.

Updating Plugin ConvertPlug (1/1)
The plugin is at the latest version.
ConvertPlug updated successfully. Hide Details
All updates have been completed.

i get this report, but when i return to the plugins page i still get this text underneath.
There is a new version of ConvertPlug. Check 1.0.3 update details or view Changelog here

any idea why it doesent update?

[RupokMember]

Hi there,

Thanks for updating. In that case deactivate and remove the plugin completely. Then install again from X Addons > Extensions.

Hope this helps.

Cheers!

[motionairParticipant]

Hi, that solved the update problem 🙂

the this now is that the message i set to show after subscription doesn’t show.. also, how do i remove subscribers from the convertPlug connects page?

thanks again!

[LelyModerator]

Glad that is now solved.

Are you referring to Infobar Campaign using Mailchimp? Since the campaign is connected to Mailchimp, you can manage subscribers via Mailchimp.

Regarding the message after subscription, I tried to subscribe and I can see that there’s no message after that? Is that the issue you’re having? I found the following error:
Uncaught TypeError: Cannot read property 'indexOf' of null

I forwarded this issue to Convertplug developer and will let you know once we have an update. Thank you for understanding.

Always,
X

[LelyModerator]

Hello There,

Here’s the reply from Convertplug support:
Hey,

In order to check the issue, could you kindly create a temporary admin account for us on your WordPress website and provide us –

# URLs where we can see this issue
# Your WordPress login URL
# User Name
# Password

( How to create account with admin credentials – http://www.youtube.com/watch?v=GnyNQbTA-ok )

If you could provide a few screenshots, that would help us understand and resolve the issue quickly as well.

Looking forward resolving your issue ASAP.

Regards,
Pratik

It would be better if you will directly in contact with them. Please create a ticket of the problem here:
https://convertplugonx.freshdesk.com/support/login

Always,
X

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