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[vilibara]

I recently updated the theme as well as all plugins and suddenly my portfolio page is not displaying. I’ve disabled all non-essential plugins and the portfolio page is still not displaying.

I’m not sure what I’ve done wrong or how to fix it. I’d prefer to provide my url privately.

[Darshana]

Hi there,

Thanks for writing in! Please provide us with your login credentials to check your issue. To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[vilibara]

This reply has been marked as private.

[Rad]

Hi there,

Fixed it by adding this code at your child theme’s functions.php

add_filter( 'x_enqueue_parent_stylesheet', '__return_true' );

You’re using old version of child theme, the new version that can be downloaded at https://theme.co/x/member/child-theme/ have this code.

Thanks.

[vilibara]

This reply has been marked as private.

[Rue Nel]

Hello There,

Can you check the javascript console for errors? In Chrome go to “View -> Developer -> Javascript Console” and in Firefox you can go to “Tools -> Web Developer -> Console”

We’d recommend that you clear your caching plugin, and disable it during development. This can cause Customizer changes to not take place on the front end. It will eventually show up when the cache regenerates, but it’s not ideal if you’re looking to see your changes immediately. Caching plugins are best to turn on only when you’ve finished building the site.

You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Please let us know how it goes.

[vilibara]

This reply has been marked as private.

[Rad]

Hi there,

The first reason why there is no video is because of this css.

.single .entry-featured {
  display: none;
}

Please remove it, replace it with this so it will not affect your portfolio items.

.single-post .entry-featured {
  display: none;
}

Second reason is you should use mp4 video format, and not he mov format that only playable on mac/ios.

Thanks.

[vilibara]

This reply has been marked as private.

[vilibara]

This reply has been marked as private.

[Paul R]

Hi,

1. You can change the code under custom > css in the customizer.
2. No, The code is in custom > css box in the customizer (Appearance > customize)
3. Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks

[vilibara]

This reply has been marked as private.

[Paul R]

Hi,

For #3 and #4

Please replace the code that reads

.single .entry-featured {
    display: none;
}

with this

.single-post .entry-featured {
  display: none;
}

In the customizer (Appearance > customize)

http://screencast.com/t/lWeQke4IGu

Thanks

[vilibara]

This reply has been marked as private.

[Paul R]

Hi,

Your site is currently not accessible.

Can you try setting posts per page to 1 under portfolio settings and see if your portfolio page will work.

http://screencast.com/t/wDaRjiSsED

Thanks

[Author]

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