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Archive / Renew background, can't change background colour or add images in background
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  • February 14, 2015 at 4:26 am #206477

    Scottola
    Participant

    Hi, my site is http://www.baypromoteam.co.uk, I’m using the customizer to set a background colour and/or an image, but nothing happens for me, it just stays white. I’m updating/saving and everything else I do, changes and saves okay.

    I’m not even getting a preview on the right hand side of the customizer, it’s a bit weird, any help appreciated.

    February 15, 2015 at 5:02 am #206922

    Senthil
    Member

    Hi There,

    Thanks for writing in!
    I’m sorry to hear that you’re having this issue.

    We can only see a blank page generated by the “Super Cache” Plugin with no content.
    Please clear your cache and disable the plugin & try again.

    If that doesn’t fix,would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks!

    February 17, 2015 at 4:32 pm #208835

    Scottola
    Participant
    This reply has been marked as private.
    February 18, 2015 at 4:45 am #209118

    Paul R
    Moderator

    Hi,

    Can you confirm that you are fully updated? (Theme and Plugins)

    The latest version are

    X theme v 3.2.2
    Revslider Version 4.6.5
    Visual Composer Version 4.3.5
    X shortcodes Version 3.0.4

    If you find anything to be out of date, you can review our update guide.

    Thanks

    February 18, 2015 at 5:39 pm #209677

    Scottola
    Participant

    Hi

    I went through and updated the various X theme plugins and then onto updated the theme itself, something went wrong and now all I’m getting is a message saying.

    “Briefly unavailable for scheduled maintenance. Check back in a minute.”

    I’m unable to access the website at all and am now a bit stuck.

    Ah, it’s just come back on, somethings not quite right, I’ll come back to you here.

    February 18, 2015 at 6:05 pm #209696

    Scottola
    Participant

    I’m back on the site now.

    Everything is updated to the versions above apart from this:

    WPBakery Visual Composer
    Deactivate | Edit
    Drag and drop page builder for WordPress. Take full control over your WordPress site, build any layout you can imagine – no programming knowledge required.

    Version 4.1.3 | By Michael M – WPBakery.com | View details
    There is a new version of WPBakery Visual Composer available. View version 4.4.2 details. Download new version from CodeCanyon.

    I’m assuming that’s the visual composer element your referring to? If I click through to the update, it just takes me to code canyon to buy a copy.

    February 19, 2015 at 3:05 am #209969

    Paul R
    Moderator

    Hi,

    You need to install the visual composer plugin copy that comes with the theme.

    You can get the plugin files within your theme at wp-content/themes/x/framework/plugins

    Please see – https://theme.co/x/member/kb/integrated-plugins-visual-composer/

    Hope that helps.

    February 23, 2015 at 1:13 pm #213229

    Scottola
    Participant

    Hi I deleted the WP bakery plug in and removed the corresponding JS_composer plugin folder from the site (as I couldn’t install the plug-in unless I did that)

    I’ve uploaded the plug in from wp-content/themes/x/framework/plugins

    When I install, I get this message

    Installing Plugin from uploaded file: js_composer.zip
    Unpacking the package…

    Installing the plugin…

    Are you sure you want to do this?

    Please try again.

    It seems to have created the js_composer folder, but the plugin doesn’t show.

    I’ve checked one of the pages I designed with Visual Composer, but it’s no longer active on that page.

    February 23, 2015 at 1:22 pm #213240

    Scottola
    Participant

    In addition to the above post, the actual website is broken where I usued visual composer originally.

    http://baypromoteam.co.uk/sci-fi-by-the-sea/

    February 23, 2015 at 6:59 pm #213469

    Rue Nel
    Moderator

    Hi There,

    We’ve look into your site and managed to get the WP Bakery Visual Composer updated. For your future reference when you encounter this problem, We just deleted the VC plugin in the plugins section and installed again VC from the X Addons > Extensions. If it says ‘Please try again.’, just go to the plugin’s section and manually activate VC from there.

    Hope this helps you

    February 24, 2015 at 12:32 am #213618

    Scottola
    Participant

    Hi,

    Thanks, that’s great, really appreciate it, I was going around the houses it seems. I thought you meant to install it from the original downloaded files.

    As you, said it’s up and running again, yahoo!

    February 24, 2015 at 3:58 am #213761

    Christian
    Moderator

    You’re welcome. Glad we could help.

    February 24, 2015 at 4:21 pm #214349

    Scottola
    Participant

    I back just once more.

    I’m back to my original query in that I can’t seem to change the background colour or use an image as a background.

    All of my versions are now as below

    X theme v 3.2.2
    Revslider Version 4.6.5
    Visual Composer Version 4.3.5
    X shortcodes Version 3.0.4

    Regards

    Scott

    February 25, 2015 at 1:22 am #214649

    Paul R
    Moderator

    Hi Scott,

    The background is not working because you have set the site layout as full width and the inner element that has a
    white background is overlapping the background of the body.

    To change the background color, you need to change the background of the inner element you can add this under Custom > CSS in the Customizer.

    
body .site {
    background-color:red;
}

    Change red with the color that you like.

    Hope that helps.

    Thanks

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