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[Paul R]

Hi Dave,

Can you provide us the login to your cloned site. The one provided above does not work.

For the meantime please try the solutions listed on the link below.

http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-403-forbidden-error-in-wordpress/

Hope that helps.

[Dave S]

Hi Paul,

Same login credentials. I just logged in to confirm it is working.

[Paul R]

Hi Dave,

Did you try the solutions listed from the link?

1. Fixing 403 Forbidden Error Caused by a WordPress Plugin
2. Fix 403 Forbidden Error Caused by Corrupt .htaccess File
3. Fix 403 Forbidden Error Caused by File Permissions in WordPress

http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-403-forbidden-error-in-wordpress/

[Dave S]

Yes, I completed all three steps and the error persists.

Going slightly mad trying to solve this.

[Paul R]

Hi Dave,

I would like to check but login is not working.

https://www.screencast.com/t/WMM4b17At4n

I tried multiple times, do you have ip restrictions set in your server?

[Dave S]

This reply has been marked as private.

[Paul R]

Hi Dave,

I am able to login now, I was trying to login using the credentials given in #1403487.

I have tried several test and can confirm the error still persist.

To further check on this can you please provide us your ftp login in private reply.

Thanks

[Dave S]

This reply has been marked as private.

[Dave S]

Any update on this?

[Paul R]

Hi Dave,

After reviewing the information provided above, I would try checking with your hosting provider on this particular issue as it sounds like something related to your setup is causing this. Typically, this is due server configuration problems (i.e. underpowered, traceroute issues, packet loss, permissions errors, et cetera). Additionally, your host will be able to diagnose things much better due to the fact that they have a more complete view of your account and can work behind the scenes with you. If the problem you are experiencing persists after working with your host, don’t hesitate to let us know and we will be happy to assist you. Any relevant information that you can share with us from your host is also greatly appreciated as it will help us to better ascertain the source of the problem.

[Dave S]

Hi Paul,

I am working with my host, but they don’t have an answer either.

I just setup a second hosting account with the different company and I’m still getting the error.

Is the plugin just broken with the current version?

[Dave S]

I purchased a license for ConvertPlug because they wouldn’t provide support unless I did.

The license came with 2.3.3 whereas X only includes 2.3.2.

Now the plugin works.

While I love the theme and this forum is very helpful, I am pretty irritated that X includes an out of date and inoperable plugin. I spent multiple full days working on trouble shooting this issue!

[Rahul]

Hey There,

We are really sorry for the troubles you’re facing. Since the extensions are developed outside the ThemeCo, some of the users are facing such compatible issues with the plugins. We’re trying our best to resolve them in the coming updates.

Thanks for your patience.

[Author]

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