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  • #1384359
    Steve S
    Participant

    Our site is running very slow so we checked with our host and also ran GTMetrix to analyze the site. One of the issues, we’ve been told, is there is a large number of redirects. GTMetrix says to “remove the following redirect chain if possible.” Any idea where these come from – perhaps one of the plugins? Better question, any input on how to remove them?

    Thanks.

    peposevision.com

    #1384657
    Jade
    Moderator

    Hi Steve,

    You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    #1384786
    Steve S
    Participant

    Thanks for the response. I tried what you said but the redirects still show up.

    Do you know how I can remove these manually or is there any other way?

    Thanks.

    #1385144
    Rue Nel
    Moderator

    Hello There,

    Thanks for updating in! To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    To do this, you can make a post with the following info:
    – Link to your site

    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thank you.

    #1385680
    Steve S
    Participant
    This reply has been marked as private.
    #1386070
    Christian
    Moderator

    Those redirects aren’t caused by X. Please remove all scripts in your site including custom Javascripts. If you haven’t added any scripts, your site might have been hacked or infected by malware. In that case, please check with your host or seek help from a security expert.

    Thanks.

    #1387865
    Steve S
    Participant

    Ended up using SiteLock to clean them out – was spammers.

    Thanks, as always, for your help.

    Steve

    #1388237
    Prasant Rai
    Moderator

    You are most welcome. 🙂

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