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  • #871027

    Johanschack
    Participant

    I’ve experienced this a couple of times now.
    A fully functional site that operated just yesterday, is now showing this message ‘Record not found’.

    The site contained .pdf links in grids, if that is important.

    How can i avoid this or is there anything i can do to reconstruct the page, as it took forever to do it in the first place.

    many thanks.
    Johan

    #871952

    Friech
    Moderator

    Hi Johan,

    Thanks for writing in! Please provide us the site URL and if you don’t mind provide us login credentials in private reply, so we can take a closer look.

    Cheers!

    #872889

    Johanschack
    Participant
    This reply has been marked as private.
    #873702

    Rue Nel
    Moderator

    Hello There,

    Thanks for providing the url. Upon checking your url it appears that there are some errors on the page. Can you please enable WP_DEBUG mode? You can do this by opening wp-config.php and adding
    define( 'WP_DEBUG' , true ); just above /* That's all, stop editing! Happy blogging. */ For example:

    define('WP_DEBUG', true);
    
    /* That's all, stop editing! Happy blogging. */

    When you revisit the page with the white screen, you should have some error output describing the issue in more detail.

    Please let us know how it goes.

    #873924

    Johanschack
    Participant

    Hey,

    I tried it out, as you can see on one screenshot the line has been added.

    When refreshing the page, i still get the same error :/

    Any other solutions? 🙂

    Best regards,
    Johan

    #874163

    Thai
    Moderator

    Hi There,

    After activated / deactivated the slider below masthead, your page is working fine again.

    Please take a look.

    Regards!

    #876038

    Johanschack
    Participant

    Thanks!

    I’ll remember this if it happens again 🙂

    #876374

    Paul R
    Moderator

    You’re welcome! 🙂