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  • #862117

    kstimp
    Participant

    I updated my plugins, and after updating I received the following error message:

    I then wasn’t able to login to the admin page afterward. Every time I went to the login page, or the url of my website…I get the following:

    Warning: require_once(/home1/kstimp/public_html/wp-content/plugins/contact-form-7/includes/functions.php): failed to open stream: No such file or directory in /home1/kstimp/public_html/wp-content/plugins/contact-form-7/settings.php on line 3

    Fatal error: require_once(): Failed opening required ‘/home1/kstimp/public_html/wp-content/plugins/contact-form-7/includes/functions.php’ (include_path=’.:/opt/php54/lib/php’) in /home1/kstimp/public_html/wp-content/plugins/contact-form-7/settings.php on line 3

    They disabled all my plugins and now I get the following:
    Warning: require_once(includes/utility/plugin-base.php): failed to open stream: No such file or directory in /home1/kstimp/public_html/wp-content/plugins/cornerstone/cornerstone.php on line 17

    Fatal error: require_once(): Failed opening required ‘includes/utility/plugin-base.php’ (include_path=’.:/opt/php54/lib/php’) in /home1/kstimp/public_html/wp-content/plugins/cornerstone/cornerstone.php on line 17

    Still can’t login either!

    I’ve been on the Phone with HostGator for the last hour…and they’re escalating the ticket.

    Please HELP!!!!

    THanks

    #862121

    kstimp
    Participant
    This reply has been marked as private.
    #862382

    Paul R
    Moderator

    Hi,

    I was able to deactivate the plugins that was causing the problem.

    Regretfully, we cannot provide support for third party plugins or scripts as our support policy in the sidebar states due to the fact that there is simply no way to account for all of the potential variables at play when using another developer’s plugin or script. Because of this, any questions you have regarding setup, integration, or troubleshooting any piece of functionality that is not native to X will need to be directed to the original developer.

    Thank you for your understanding.

    #862575

    kstimp
    Participant

    What about the plugins that came with the Theme?

    #862665

    kstimp
    Participant

    So, when I logged in this morning, I attempted to update the theme to the current version. The update failed, so now I’m I’m getting this error message.

    —–

    Warning: require_once(framework/functions/global/debug.php): failed to open stream: No such file or directory in /home1/kstimp/public_html/wp-content/themes/x/functions.php on line 35

    Fatal error: require_once(): Failed opening required ‘framework/functions/global/debug.php’ (include_path=’.:/opt/php54/lib/php’) in /home1/kstimp/public_html/wp-content/themes/x/functions.php on line 35

    #862676

    kstimp
    Participant

    Again, I can’t get back to the login screen because this message now appears.

    #862813

    kstimp
    Participant

    PLease helpppp!

    #862862

    kstimp
    Participant

    I’ve hired someone to successfully fix my problem. Thanks!

    Kevin

    #863230

    Jade
    Moderator

    Glad to hear it’s now sorted Kevin. Cheers!