[InHouseLegalsParticipant]

Hi
I have changed the url of my website and have a problem with Revolution Slider. The basic sliders are there but i can’t edit them (first thing i need to do is change the images to the new url links). Can you please help me. It’s pretty urgent.

inhouselegals.com
WordPress 4.5.1 running X theme.Version: 4.4.1

[Prasant RaiModerator]

Hello There,

Thanks for writing in!

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[InHouseLegalsParticipant]

This reply has been marked as private.

[ChristianModerator]

Hey there,

It looks like you have not properly migrated your site. In this case, you will need to rebuild your sliders if you don’t have a backup. Also, you have lots of plugins and some of them might be in conflict. It would be best that you hire a web developer to work closely with you on this issue.

Thanks.

[InHouseLegalsParticipant]

Can I just reimport the plug in then? I can easily rebuild and/or I do have back up.

[InHouseLegalsParticipant]

It would be helpful if you could be a bit more specific to be honest. If I do have back up what do I do? Reinstall the plug in and then import them? I do have a web developer i can get hold of but is there anything they can do to save it and if so what?

[JoaoModerator]

Hi

Upon checking your website your Slider Revolution is not updated. Please update your X Theme, Slider Revolution & Cornerstone to the latest version.

You can find out more information about the latest versions at

theme.co/changelog/

I believe everything should work fine after the update, in case it doesnt, there was probably some issue on your migration as mentioned above, in that case I would reccomend you deleting and recreating the sliders as it should be the most consistent fix.

Hope that helps,

Joao

[InHouseLegalsParticipant]

Thank you Joao. I am a bit worried about losing css customisations but have copied them. I will report back here if so. In the event that I cannot get Revslider moving can you please answer my question – do i delete the whole plug in and then reinstall. this is the answer i have been looking for.

[InHouseLegalsParticipant]

I tried to update X and got the following message

An error occurred while updating X: Update package not available.

[JoaoModerator]

Hi, I just answered you at the topic:

https://community.theme.co/forums/topic/unclear-about-your-answer-need-further-details/?replyto=912543#post-912863

Let us know if you still cannot edit the sliders after following the instructions and updating X and Rev Slider.

Thanks,

Joao

[Author]

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