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Hi, I’ve re-assigned one of my copies of X Theme to http://www.mindwiring.com but when I try to activate it on the site, I get the message that I need to re-assign it because it’s being used elsewhere. Please advise
Hi There,
Greetings! Thank you for contacting us 🙂
Please refer to https://community.theme.co/kb/product-validation/.
Let me know if this helps.
Hi, no it didn’t help. This is not a new purchase. This is just to re-assign the theme from one site to another. On my account it shows that the theme is re-assigned so why does it say the theme is in use by another site?
Hi There
Please do the following:
1] Please go to X Addons > Home and revoke the validation.If you haven´t registered skip to step 2.
2] Please login to your account and revoke the license. https://community.theme.co/my-account/
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.If still doesn’t work, please update Cornerstone manually by uploading it to ftp. Please check our our knowledge base to know how: https://community.theme.co/kb/updating-your-theme-and-plugins/
Hope this helps.
Joao
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