[blue-thunderParticipant]

every time I create or edit content, it puts � instead of some spaces. And I have to always edit it a 2nd time to get rid of the � characters. It is getting quite annoying having to keep doing this now, can anyone tell me why this would happen ?

[JadeModerator]

Hi there,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[blue-thunderParticipant]

This isn’t really possible as FTP access and our WP admin are not public, they are only accessible via our VPN.
I could do a teamviewer session ?

[RupokMember]

Hi there,

Thanks for updating. Unfortunately that might not be possible. Could you clarify the problem a bit and provide some more information so that we could try to replicate this? Like which editor you are using (Cornerstone, VC or default), which element you are facing this. Your WordPress, X theme and Cornerstone version etc.

Cheers!

[blue-thunderParticipant]

this issue has been occurring through several versions, currently 4.3.0

I have had the issue with both VC and regular backend editor, not really used cornerstone much.

I don;t do anything special, just type some content, click save, and the question marks show up. In most cases it seems to be the space between content and a short code, but not always.
I then have to go in, edit the content again, delete that space and enter a new space.

[LelyModerator]

Hello There,

This might be a general wordpress issue and not theme related. Please do check this thread:http://wordpress.stackexchange.com/questions/194734/blank-spaces-show-as-a-question-mark

Hope this helps.

[blue-thunderParticipant]

we have tested this by switching to other theme and the issue does not occur. We have multiple wordpress sites, and issue is only occurring on the ones using x theme currently.

[blue-thunderParticipant]

so where exactly would I put

mysqli_query ($connection, “SET NAMES ‘utf8′”);

[Nabeel AModerator]

Hi there,

You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how this goes!

[blue-thunderParticipant]

we know your default answer is to blame plugins, so we already tried this. Of course this completely breaks the site and nothing works.

[RupokMember]

Hi there,

Sorry for the inconvenience but unfortunately we can’t suggest you better solution without checking your site that you are unable to provide. So not sure how to assist you on this. We can’t replicate this issue or didn’t hear from any user about this so we can’t say it’s related with X.

Thanks for understanding.

[blue-thunderParticipant]

you are free to check our site at any time, we are not stopping you, it is a public website, just open your browser and type in the url hostpartners.net into the address bar.

[RadModerator]

Hi there,

Yes, we could do that but what we mean by checking is to investigate it as we requested. It’s only possible by logging into your site admin and FTP. The issue is internal and it can’t be done just by viewing your site.

Would you mind checking your site’s wp-config.php, then if you find this code:

define('DB_CHARSET', 'utf8');
define('DB_COLLATE', '');

Please remove it.

This is related to database encoding and should be done by your developer and webmaster. This is not related to theme or plugins,

Thanks.

[Author]

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