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  • March 30, 2016 at 10:43 am #858911

    zero2fearo
    Participant

    Hi-
    Just tried to validate a new license this morning and all I get is a blank screen. Tried multiple browsers with the same results.

    Thx-Jason

    March 30, 2016 at 1:49 pm #859224

    Prasant Rai
    Moderator

    Hello Jason,

    Thanks for writing in!

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – API key
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    March 30, 2016 at 5:41 pm #859650

    zero2fearo
    Participant

    I have just tried to validate again and my purchase was excepted. I am guessing the servers were busy with all of the copies of X you are selling.

    Thx-
    BRK

    March 31, 2016 at 2:22 am #860324

    Rubin
    Keymaster

    Hey There,

    Envato’s api servers had some problems yesterday so that might have been the issue for this. Thanks for writing in and if you need anything else let us know.

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