[GLCJolietParticipant]

I’m trying to verify my purchase but I’m getting the message that my purchase code was already registered with another account. I’m almost certain it wasn’t registered. I bought the theme back in May 2014. I’m trying to add the automatic update functionality. Can you help me?

[Paul RModerator]

Hi,

Thanks for writing in!

Can you provide us your purchase code in private reply so that we can check.

[GLCJolietParticipant]

This reply has been marked as private.

[GLCJolietParticipant]

Any progress?

[RubinKeymaster]

Hey There,

I’ve taken a look at your account and your purchase code is already assigned to your account. You can view your license code under Account > Manage Licenses. The only thing that is left to do is copy the API Key that is in there and paste it into your X Addons > Product Validation section.

[GLCJolietParticipant]

That’s just it. I don’t have the X Addons anywhere. I’m currently on version 1.8.4.

[RubinKeymaster]

Hey There,

You need to upgrade your theme and plugins. The current theme version is 3.1.1 once you’ve done that you will have the X Addons tab and the update functionality. You can read everything about how to update your theme and plugins here: https://theme.co/x/member/kb/updating-your-theme-and-plugins/

[nannabergParticipant]

Hi,
I have the same problem.
it says purchase code was already registered.
this is the second license Ive bought. the first one worked out just fine.

thanks

[DarshanaModerator]

@nannaberg

Can you provide us with your purchase code in a private reply, so that we can check.

[merrexmasParticipant]

This reply has been marked as private.

[RubinKeymaster]

The purchase code is registered under the account: merrexmasmerrexmas

Let me know if you want me to delete that account so the purchase code is free again.

[Tyler SParticipant]

Hi,

I’m also having this problem. It won’t let me add another purchase code to my account. It says I have already registered it with another account…

Can you help in any way?

[KoryKeymaster]

Hey Tyler,

If you’re just wanting to add a secondary license to this account, please follow the information in this article as it will walk you through the process:

https://community.theme.co/kb/product-validation/

If you’re running our latest release X v4.4.0, the only thing that is different is where you validate. Just click on X Addons and go to the top validation box and enter the license key in the input and submit it.

If you’re updated to X v4.4.0, you also don’t even need to add anything to your account first. You can just find your ThemeForest purchase code for X and enter that into the validation box at the top of X Addons and our guided process will help you assign that to your account.

You can read more about X v4.4.0 in detail at our changelog:

http://theme.co/changelog/

Let us know how that goes!

[Tyler SParticipant]

This reply has been marked as private.

[AlexanderKeymaster]

Hey Tyler,

I’ve moved the license for you. When a license is moved, the API key will not be moved with it, so you will need to revalidate that site.

[Author]

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