[Oxley-2014Participant]

Hello,
I have proceeded to the update of X to the version 4.5.2.

I then have realized the products tabs and description were not showing anymore.
Also the shortcodes in the short description were not working anymore but the short description was still showing.

The system status of woocommerce showed that “woocommerce_termmeta” was missing.
I then have disabled woocommerce and re-enabled it.

That has fixed the missing table problem.
Also the shortcodes in the short description are now showing.

But the products tabs and description are still not showing.
I do not understand what is happening.

Could you help me, please?
Thanks in advance.

Regards,
Oxley

[Oxley-2014Participant]

This reply has been marked as private.

[ThaiModerator]

Hi There,

Please add the following code under Customizer > Custom > Global JavaScript:

jQuery(function($) {
  $('.x-nav-tabs>li>a').off('click touchend touchstart');
});

Hope i helps.

[Oxley-2014Participant]

Hello,

No, unfortunately this does not fix the problem.
And I don’t think that such a problem would be fixed with a function in the customizer.
It seems something MUCH bigger.

Regards,

[Oxley-2014Participant]

Ok,
Searching the forum again I have seen that I was not using the new wordpress files organization. So my child theme was “x-child-icon” instead of “x-child”. I have implemented this new files organization but that did not fix the problem.

I have then used a backup from before the problem happens which made “X” coming back to the 4.4.2 version.
I have set “x-child” as my theme and I was able to see the short description AND the description but still NOT the product tabs (I think you call it tabbed content).

Then I have updated “X” from the 4.4.2 version to the 4.5.2 version and this made again disappear the description.

Then I have switched to the “Mystile” theme from Woo Themes and using this theme I was able to see the short description, the description and the product tabs.

Summary of the results after using a backup:
“X” 4.4.2 version:
We can see the short description and the description.
We can NOT see the product tabs.

“X” 4.5.2 version:
We can see the short description.
We can NOT see the description and the product tabs.

Mystile from Woo Themes:
We can see the short description, the description and the product tabs.

So it seems there is a problem with this new version of “X”!!!

Can you help me to fix this embarrassing situation?
Thanks in advance.

Regards,
Oxley

[LelyModerator]

Hi Oxley,

Upon checking, product tabs is missing because of the following custom CSS:

ul.x-nav {
    display: none;
}

See attached screenshot. Product tabs is showing when I disabled above CSS via browser settings.

I can see that you have comments that it is for sidebar. In that case please update above CSS to this to make sure that it will only affect the sidebar:

.x-sidebar ul.x-nav {
    display: none;
}

Hope this helps.

[Oxley-2014Participant]

Hello,
Thank you for your answer.

Frankly I don’t remember what is the purpose of this code:

ul.x-nav {
display: none;
}

for the sidebar.

I see that the tabs behavior has changed.
They show in white and their text is in blue.
The content only appears if we click on the tab. This made the tab showing with the proper color.

The screenshot you took is what we are supposed to see without TOUCHING the tabs.

That is to say I wish the first tab to show its content (the product description) without touching anything.
The same with the tabs on the right side. The composition is supposed to show without touching anything.

I am using such kind of short-codes in the product description:

[tab_nav type=”four-up” float=”right”]
[tab_nav_item title=”Composition” active=”true”]
[tab_nav_item title=”Utilisation” active=””]
[tab_nav_item title=”Précautions” active=””]
[tab_nav_item title=”Contre-indications” active=””]
[/tab_nav][tabs]

[tab active=”true”]
blablabla…
blablabla…
blablabla…

It seems the “active=true” or something linked to this has been changed/modified.
The tabs are “alive” only if touched.

What should I do or changed? Do the short-codes are wrong due to the update?

About updates:

The “WPBakery Visual Composer” has an update available (4.12) but we use a specific version through “X”. So I guess it means we do not take in account this available update. Is it correct? We just rely on X and that’s it?

Also I would like to know and this question is linked with the update topic:
I have not used “Cornerstone” to build my product pages but instead “Visual Composer”. Is it ok with the future of “X”? I mean does one day “X” coud get rid of the “Visual Composer” and if yes, is the aesthetic of my site in danger?

Hope my last question makes sense.

Thanks in advance for your help.

Regards,
Oxley

[RadModerator]

Hi there,

There is a recent change in tab implementation that affect nested tabs. It’s now limited to a single tab at a time. I already forwarded this as a bug. Stay tuned for any updates.

Yes, the bundled recent update is only limited to what we provide. You can install and test their version, but, you should try on a test bench before doing it live. We’re not limiting the usage, but, we recommend the tested bundled plugins. VC will stay for good I think, but, it will not receive any new features that are implemented or going to be implemented in the cornerstone.

Thanks!

[Oxley-2014Participant]

OK,
Thanks for the answer.

Please, please, please ask the team to fix this quickly because my product pages (and I guess this is the same for all people using “nested tabs”) looks pretty sh…y NOW! And to sell products a sh..y page is not the best idea…

Why don’t we receive an email when we get an answer from you guys? Is it a cost related reason?

Regards,
Oxley

[JoaoModerator]

Hi There,

Thanks for your feedback stay tuned on our changelog for updates.

https://theme.co/changelog/

You can get e-mails you need to click subscribe, please see image attached. When your problem is solved you unsubscribe. Otherwise in case in the future someone else use this thread to solve similar problem you will keep getting e-mails, and that is the reason why it is not enabled automatically.

Hope that helps,

Joao

[Oxley-2014Participant]

Joao,
Hello,

Thanks for the explanation.

Regards,
Oxley

[Prasant RaiModerator]

You are most welcome. 🙂

[adamzingerParticipant]

Any update on this? I am not seeing descriptions for one of my clients.

Thanks

[Oxley-2014Participant]

Hello,
I was going to open a new request when I saw a new message in this one. In theory there should be no need to multiply the requests.

Yes, “X-men” it is really time that you do SOMETHING about this PROBLEM!!!

I have spent SO MUCH time testing different possibilities and finally finding one that I like that right now I am super-frustrated with the result due to YOUR update.

How is it possible you do something like this in an unilateral manner? At least we should have the option to hide or not the content of the tabs.

We can not wait for a big update that will come “may be yes, may be no” in the next months. Either you provide a little update specific for this problem or another solution to make the tabs behaving like they were before the update but you can not let us in this situation!

Please, guys, provide a solution that fixes the problem you created.

Regards,
Oxley

[JoaoModerator]

Hi There,

Thanks for writing in! To assist you with this issue, we’ll first need you to provide us with your URL. This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

Also please provide detailed information about the issue.

Thanks

Joao

[Author]

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