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[renzofernandez]

Hi,
A website I put together is not showing info in the product counter. I was able to find a post about a similar issue (https://community.theme.co/forums/topic/woocommerce-results-count-not-displaying-correctly/) but I could not find the plugin file it was asking for (wp-content\plugins\woocommerce\templates\loop\result-count.php).

Here is a link to the website:

http://turtleplayproducts.com/

[Darshana]

Hi there,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[renzofernandez]

This reply has been marked as private.

[Rue Nel]

Hello There,

Thanks for updating in! You will be needing the FTP details because you have to copy the result-count.php file in the plugins folder wp-content\plugins\woocommerce\templates\loop\. And to make sure that your changes will not be overwritten then there is X updates, we would like to suggest that you use a child theme. After your child theme is setup, please review how we recommend making template changes in Customization Best Practices.

You can create a woocommerce\loop\ folder in the child theme and this is where you will be uploading the result-count.php file.

Hope this helps.

[Author]

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