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Archive / Problems with connecting to MailChimp from ConvertPlug – Please Help
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  • March 14, 2017 at 6:33 pm #1407247
    mindapplied
    Participant

    I have setup and configured an inline Modal popup pointing to a MailChimp campaign. When I submit the form it just immediately returns to the form without submitting anything. No error messages. This same form works with a ConvertPlug campaign. Not sure where to go from here. I’ve spent hours trying to figure it out and am hoping that someone here may be able to help me.

    X Theme Version: 4.6.4
    Cornerstone Version: 1.3.3
    WordPress Version: 4.7.3

    I can provide all login details privately.

    Thank you.

    March 15, 2017 at 2:07 am #1407647
    Lely
    Moderator

    Hi There,

    We’re sorry you’re having this issue. Please provide credentials on a private reply so we can check the error.

    March 16, 2017 at 7:54 am #1409502
    usuccess
    Participant

    I am having exactly the same problem with the exact same version on X theme, Cornerstone & WordPress installed.

    The same thing happened when I am testing on Modal Popup and Info Bar. The setup on API key and selection on the Mailchimp List seemed to be fine without error. However, signup did not work and no success message came back and the form was not hidden as specified in “Action After Submission”, it seemed that the submission was not successful but no error message was returned and the form re-appear without the “Close Link”

    Additionally, when using ConvertPlug Campaign with revised “Message After Success”, the message came back stayed as “Thank you” rather than the revised full message as specified.

    March 16, 2017 at 10:19 am #1409718
    Rahul
    Moderator

    Hey There,

    Thanks for writing in!

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    March 16, 2017 at 5:46 pm #1410257
    usuccess
    Participant
    This reply has been marked as private.
    March 17, 2017 at 4:06 am #1410814
    Lely
    Moderator

    Hi Usuccess,

    Thank you for the credentials.
    I am getting this error:
    POST http://usuccess.com.au/wp-admin/admin-ajax.php 403 (Forbidden)
    There’s an issue on either mod_security or securtiy plugin. Please check in with your hosting provider regarding that error.

    March 17, 2017 at 5:48 am #1410885
    usuccess
    Participant

    Hi, are you saying you cannot log in? I tried and credential provided and it’s OK without problem. Please clarify, thanks

    March 17, 2017 at 5:34 pm #1411546
    Rad
    Moderator

    Hi there,

    It’s not about logging in. It’s error when submitting the form in which you should forward to your hosting provider to see if there is any security blocking the request. And your site is not even loading this time.

    You can have them test your form too, and observe the request in browser developer’s tool network section.

    Thanks.

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