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[TTIN]

Hi there,

although I got a licence for my site ‘www.deineigenerweg.de’ last year, I didn’t get the automatic update.
So I updated it manually via Filezilla but I couldn’t udate the plugins f.e. cornerstone and after a while I got problems to edit my website. Since I updated wordpress in december 2016 I couldn’t get any access to my wp-dashboard to edit the site.
So today I updated both again via Filezilla but it didn’t solve the problem. I can visit my site but I can’t edit it with wordpess.
Maybe it is important to know that there was a ‘time out’ note for “…themes/x/framework/views/icon/content-page.php”
What can I do?

wordpress version: 4.7.2 x version: 4.6.4 cornerstone plugin version: don’t know, older one

Kind regards

TTIN

[Thai]

Hi There,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[TTIN]

This reply has been marked as private.

[Rupok]

Hey TTIN,

Looks like your file upload didn’t go well and some files might be missing. I am seeing blank screen that usually happens for fatal errors and I guess it’s due to missing files. Can you enable WP_DEBUG mode? You can do this by opening wp-config.php and adding
define( 'WP_DEBUG' , true ); just above /* That's all, stop editing! Happy blogging. */ For example:

define('WP_DEBUG', true);

/* That’s all, stop editing! Happy blogging. */`

When you revisit the page with the white screen, you should have some error output describing the issue in more detail.

[TTIN]

Hey Rupok,

thanks for your proposal, but there was no need to add it, the file was already there.
So what can I do?
I found an item where they mentionend that updating WP can be a problem
depending on plugins.
If you can’t help me, I guess I have to reinstall WP and X-Theme…

I also asked, why automatic updating for X doesn’t work although I have a license.

[Rupok]

Hi there,

As I am seeing blank screen, I guess something wrong with your setup. If you could install fresh WordPress and themes then it would be great. And automatic update should work if your site is validated. We can take care of that if you face issue. Let’s install a fresh copy of WordPress and X.

Cheers!

[TTIN]

Hi there,

I validated it last year. Any time I try to validate it again, because I can’t use automatic updates, I get this message:

“This purchase code has already been registered. You may have an additional account. If you’re unable to locate it, contact us with your purchase code and we can take a look for you”

For a short while I had a second domain cause I planned to change the site to it, but I didn’t use it. So I canceled the second domain – there’s only one account…

Maybe you can solve this problem for me.

Thanks

[Rubin]

Hey There,

I did a complete reset of your purchase code. Try validating now. Thanks!

[TTIN]

Thank You,

hope I did it right now and it will work…

Kind Regards

[Joao]

Let us know if you need further assistance.

Cheers

[TTIN]

Hi There,

need further assistance… 😉
I can enter my dashboard now (I changed the name of the plugin-folder to check, if one of the plugins is responsible).
My problem is that on my contact-site you can still read a notice:

Undefined variable: fade_duration in …/html/wordpress/wp-content/themes/x/framework/functions/global/plugins/visual-composer.php on line 5173 Notice: Undefined variable: bg_color in …/html/wordpress/wp-content/themes/x/framework/functions/global/plugins/visual-composer.php on line 5234

Can you define the undefined? Or please tell me, how I can ‘erase’ it from the site.

Kind Regards

[Rupok]

Hey there,

Looks like the problem is related to Visual Composer. Renaming a plugin folder doesn’t deactivate the plugin. Let’s remove visual composer folder from wp-content/plugins/ and check again.

Thanks!

[TTIN]

Hey Rupok,

I didn’t write you that after I had access to my dashboard I changed the name into plugin again and activated one plugin after the other to check, if one of them causes the problems. Now all of them are updated and everything works well.
I took your advice and removed the visual composerfolder – after that the design changed and this notice appears:

[vc_row padding_top=“0px“ padding_bottom=“0px“][vc_column fade_animation=“in“ fade_animation_offset=“45px“ width=“1/2″][vc_row_inner inner_container=“true“ padding_top=“0px“ padding_bottom=“0px“ border=“horizontal“][vc_column_inner fade_animation_offset=“45px“ width=“1/1″]

I don’t have any knowledge of php, but the notice says that something is not defined in line 5173 and 5174. I tried to find it, but there is too much written in.

Maybe it is a better way to change the site design or I’ll try to do edit it with cornerstone.

Thank you 🙂

[Christopher]

Hi there,

Notices are not important, please connect to FTP and disable debugging mode by changing this line :

define('WP_DEBUG', true);

to:

define('WP_DEBUG', false);

under wp-config.php file.

Hope it helps.

[TTIN]

Hi there,

it helped, notice is gone! 😀
So it is not important for further functionality that debugging is disabled?

Thank you for your support, I’m happy again… 😉

Best regards!

[Author]

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