[Jeremy PParticipant]

Hi, I’m using WooCommerce with an addon, Stripe for WooCommerce, and getting this error. I get it with users logged in or not.

“You have passed a blank string for ‘card’. You should remove the ‘card’ parameter from your request or supply a non-blank value.”

This is a simple product. Another error a customer has received was just that her card was declined. Obviously I’m not 100% sure that’s the exact wording, maybe they really received the same message as I’m getting. They actually just updated me that they called their credit card to verify the charges, and then the credit card company let it through. So I’m not sure what that means.

This error does not happen to me when 2014 theme is activated, which is why I’m asking X for help, although I also posted this to the plugin developer support.

Here’s a sample of the details of the failed order in Stripe. Personal details replaced with *

Parsed Request POST Body

amount: “37500”
currency: “CAD”
card: “tok_184u8JJqbqBSUhb95u8Qwvx6”
capture: “true”
statement_descriptor: “Online Shopping”
metadata:
Order #: “6145”
Total Tax: “0”
Total Shipping: “0”
Customer IP: *
WP customer #: “”
Billing Email: *
receipt_email: *
description: “Smart Nutrition Order #6145”
shipping:
address:
line1: *
line2: “”
city: *
state: *
country: “CA”
postal_code: *
name: *
phone: *
Response body

id: ch_184uN8JqbqBSUhb9s4ldzq8U
object: “charge”
amount: 37500
amount_refunded: 0
application_fee: null
balance_transaction: “txn_184uN9JqbqBSUhb9kAuGucIl”
captured: true
created: 1461770078
currency: “cad”
customer: null
description: “Smart Nutrition Order #6145”
destination: null
dispute: null
failure_code: null
failure_message: null
fraud_details:
invoice: null
livemode: true
metadata:
Order #: “6145”
Total Tax: “0”
Total Shipping: “0”
Customer IP: *
Billing Email: *
order: null
paid: true
receipt_email: *
receipt_number: “1659-0537”
refunded: false
refunds:
object: “list”
data:
has_more: false
total_count: 0
url: “/v1/charges/ch_184uN8JqbqBSUhb9s4ldzq8U/refunds”
shipping:
address:
city: *
country: *
line1: *
line2: “”
postal_code: *
state: *
carrier: null
name: *
phone: *
tracking_number: null
source:
id: card_184u8JJqbqBSUhb9SbwA2RGy
object: “card”
address_city: *
address_country: *
address_line1: *
address_line1_check: “pass”
address_line2: “”
address_state: *
address_zip: *
address_zip_check: “pass”
brand: “MasterCard”
country: “CA”
customer: null
cvc_check: null
dynamic_last4: null
exp_month: 11
exp_year: 2017
fingerprint: “jSt02MCabNjOXPCS”
funding: “credit”
last4: *
metadata:
name: *
tokenization_method: null
source_transfer: null
statement_descriptor: “Online Shopping”
status: “succeeded”

[RadModerator]

Hi there,

The only integration that X theme for woocommerce is just a few template. Payment method and processing are solely done by woocommerce and should not be affected by the theme.

According to the result that you posted, it succeeded.

Is there a way you can provide a video recording of both process (with X theme and 2014 theme).

Thanks!

[Jeremy PParticipant]

This reply has been marked as private.

[RadModerator]

Hi there,

Could it be that the card is actually declined?

Your card was declined.

X theme has no integration with payment methods, and I’m not sure how Stripe works. It would be okay to contact Stripe and a developer familiar with woocommerce payment system.

Thanks for understanding.

[Jeremy PParticipant]

It could be with that log error that they had a problem with their card.

But for me, with the error I’m getting, it works fine with a different theme. It’s definitely not my card.

[Paul RModerator]

Hi Jeremy,

As stated above Payment method and processing are solely done by woocommerce and should not be affected by the theme.

Please try to contact the plugin developer, there is simply no way to account for all of the potential variables at play when using another developer’s plugin or script. Because of this, any questions you have regarding setup, integration, or troubleshooting any piece of functionality that is not native to X will need to be directed to the original developer.

Thank you for your understanding.

[Jeremy PParticipant]

I have now switched to a different plugin, and I’m still getting an error that goes away when I switch themes. This new plugin is developed by woothemes, and they say this is a common issue they see with themes. https://support.woothemes.com/hc/en-us/articles/203104417-Stripe-Error-Please-make-sure-your-card-details-have-been-entered-correctly-and-that-your-browser-supports-JavaScript-

Here’s the full error message I’m getting:

“Please make sure your card details have been entered correctly and that your browser supports JavaScript. Developers: Please make sure that you are including jQuery and there are no JavaScript errors on the page.”

Please note that I have already shown via video that this error goes away when I switch themes. It does it with two separate stripe plugins. Can I please get some help?

[RadModerator]

This reply has been marked as private.

[Jeremy PParticipant]

Tried that stuff but no it didn’t work.

Finally got it figured out though. Rocket Loader.

[Prasant RaiModerator]

Good to hear you figured it out! Let us know if you have any other questions. 🙂

[Author]

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