[MobilnerdenParticipant]

I can not scroll down on our website http://www.mobito.no on my Mac. This has worked fine until today. I can scroll on my iPad. I have performed a speed test on the site and the results are good (load time 3.98 sec). I can not see tht I have done anything to cause this.

Do you have any recommendations?

[MobilnerdenParticipant]

I can send you a small video of what is happening on our site when I push the Scroll Bottom Anchor if you provide my with a email adress.

[MobilnerdenParticipant]

This reply has been marked as private.

[Rue NelModerator]

Hello There,

Thanks for writing in! This is a known issue related between our js script and Chrome 43. Please update your Smooth scroll extension to the latest version 1.0.2. You can easily get it if you have validated your X theme. To update it, please go to Dashboard > Updates and scroll all the way down to bottom to find the X smooth scroll plugin.

We’d love to know if this helped you.

[MobilnerdenParticipant]

This reply has been marked as private.

[MobilnerdenParticipant]

I can not even log in to WP admin for my pages. The page is just blank. What has happend?

[ThaiModerator]

Hi There,

You can create an error log to record all the possible errors that could happen. To do that, Edit the “wp-config.php” file in the root of your site and replace the line that says define( ‘WP_DEBUG’, true ); // Or false with the following code:

/**
 * This will log all errors notices and warnings to a file called debug.log in
 * wp-content only when WP_DEBUG is true. if Apache does not have write permission,
 * you may need to create the file first and set the appropriate permissions (i.e. use 666).
 */

define( 'WP_DEBUG', true ); 
if ( WP_DEBUG ) {
    define( 'WP_DEBUG_LOG', true );
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );
}

This will create a log file in wp-content called debug.log. When you reload the page, it will record any possible errors.

Hope that helps.

[MobilnerdenParticipant]

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[ChristopherModerator]

Hi there,

You should connect to FTP account and locate wp-config.php file in root directory of wordpress installation.

Thanks.

[MobilnerdenParticipant]

This reply has been marked as private.

[ThaiModerator]

Hi There,
Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[MobilnerdenParticipant]

This reply has been marked as private.

[RadModerator]

Hi Mobilnerden,

Currently, I’m unable to login at your wordpress admin. It goes blank, and when I login through FTP, it won’t let me in. So, I can’t really check what’s the issue.

But, the new version of smooth scroll extension is now available through automatic update. Please update your extension.

Thanks!

[MobilnerdenParticipant]

This reply has been marked as private.

[Rue NelModerator]

Hello There,

It is not X that is creating the issue. Upon further investigation in your site, you have installed jetpack and some files were corrupted.

Please update Jetpack or totally remove this via your FTP. The Smooth scroll update is only available if you have validated your copy of X.

Please let us know how it goes.

[Author]

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