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[crobley]

Love this theme, but am having issues with ConvertPlug.
When it loads on screen it starts at the top of the screen then snaps to the middle as opposed to loading right in the middle. I have tried disabling animations and making a new one from the default set but nothing seems to fix it.

Any ideas?

Thanks!

[Prasant Rai]

Hello There,

Thanks for writing in!

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[crobley]

This reply has been marked as private.

[Rupok]

Hi there,

Thanks for writing back. I can’t see such animation for that. It’s just appearing without any animation. Would you clear your browser’s cache and try again?

Cheers!

[crobley]

Just cleared my cache and it still happens.
What I am seeing is that “Subscribe Box” fades in at the top of my screen and then snaps to the middle of the screen.

Do you see that happening?

[Jack]

Hi there @crobley,

Thanks for writing back.

I’m not seeing that my end, which browser are you checking in? If it still happens for you, would it be possible to get WP Admin details in a private reply, so we can check all ConvertPlug settings etc.

Thank you!

[crobley]

This reply has been marked as private.

[Jade]

Hi there,

Please try to add this CSS in the customizer:

.cp-modal {
    top: 50% !important;
}

Hope this helps.

[crobley]

Thank you for the help, I added that to the customizer but unfortunately now it appears lower on the screen and then snaps to the middle. Even the text inside the popup box dances around for a moment before stabilizing.

[Christian]

Hey there,

Would you mind deactivating BJ Lazy Load plugin for a moment. If that doesn’t help, please copy your site over to a development server so we could investigate further without other plugins enabled.

Thanks.

[crobley]

Thanks for the help Christian,
I disabled BJ Lazy Load and unfortunately it still doesn’t work.

[Rad]

Hi there,

There is a javascript error originating from your Customizer’s Custom Javascript. Please remove the analytics code you added there, custom javascript is for javascript only. Embed codes can contain HTML too.

Second, I added this fix to your custom CSS.

.cp-modal.cp-modal-exceed {
    top: 27.58% !important;
}

This is to snap the modal to the middle upon load.

Thanks!

[crobley]

Thanks so much for the help. I went ahead and removed that javascript code as well.
I think it helped, it still does a snapping thing but its less noticeable now.

[Rad]

Hi there,

Because of the change in content and the modal, its offset changes too. Please change the CSS to this

.cp-modal.cp-modal-exceed {
    top: 31.615% !important;
}

If you’ll apply another change, then just change that same CSS 🙂

Thanks!

[crobley]

I really appreciate all the help. But unfortunately none of these solutions have actually fixed the problem. No matter what css I use it still dances around. Even the text inside the box freaks out for a moment. I’ve tried it on 3 different computers all with the same result.
I think I may just try and find a different plugin for this.

[Author]

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