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  • April 23, 2016 at 12:37 pm #896815
    james l
    Participant

    Everything has been working okay until yesterday. All animation seems to stop working after update can u help. By the way, how to make this conversation private? Thanks

    April 24, 2016 at 10:14 am #897473
    Thai
    Moderator

    Hi There,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    April 25, 2016 at 1:39 am #898162
    james l
    Participant
    This reply has been marked as private.
    April 25, 2016 at 8:01 am #898550
    Christopher
    Moderator

    Hi there,

    upon checking your site, only skeleton mode loaded. How did you update cornerstone? Did you update it via WP dashboard or FTP?
    Please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Let us know how it goes.

    April 25, 2016 at 12:40 pm #898977
    james l
    Participant

    I updated by going to PLUGIN and update it right over there. What is skeleton mode and what mode is right one? I will disable the plugins 1 by 1 to see if the problem is fixed.

    April 26, 2016 at 4:16 am #899972
    Paul R
    Moderator

    Hi,

    Skeleton mode is loaded if there is an error or script conflict.

    Please try to install and run Transient Cleaner (https://en-ca.wordpress.org/plugins/artiss-transient-cleaner/).

    1. Install Transient Cleaner
    2. Navigate Dashboard -> Tools -> Transients
    3. Set Clear Expired Transients -> Enable
    4. Set Clear Expired Transients -> Clean Now
    5. Set Remove All Transients -> Enable
    6. Set Remove All Transients -> Optimize Afterwards
    7. Set Remove All Transients -> Clean Now
    8. Save Changes
    8. Recheck your Cornerstone for functionality

    Let us know how it goes.

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