Navigation
Archive / Primary Menus disappear w/Handheld Devices w/ X Child and Parent themes
This is archived content. Visit our new forum.

Tagged: 

  • Author
    Posts
  • April 5, 2016 at 10:20 pm #868541
    assumenothing72
    Participant

    Hello,

    I’m also having issues with the Primary menu not showing with hand held devices and when my desktop computer screen is scaled down. This happens in each of the 4 X stacks in both child and parent themes. (The menus work fine with the basic themes that came with WP.) We met with the customer today and will meet again day after tomorrow. I’ve tried looking through the database, searching the code, removing plugins, etc. with no luck. :-\ We go live at midnight on Saturday.

    Website:
    http://30e.c59.myftpupload.com

    Please take a look and see if you can help me find the error?

    Thanks,
    Dayna

    April 5, 2016 at 10:39 pm #868561
    assumenothing72
    Participant
    This reply has been marked as private.
    April 6, 2016 at 6:57 am #869061
    Christian
    Moderator

    Hey Dayna,

    I checked your site in desktop and mobile and the menu displays fine. Can you give us a screenshot on what shows up on your end?

    Thanks.

    April 6, 2016 at 6:25 pm #870241
    assumenothing72
    Participant

    Thanks, please see attached. I just checked the MEPI site again on a cell phone and a condensed browser window, with no luck.

    This is our 2nd X Theme. The first one that we purchased works fine on all platforms.

    April 7, 2016 at 1:18 am #870630
    Rupok
    Member

    Hi there,

    Thanks for writing back. So you are facing issue on mobile menu. It’s because you don’t have Cornerstone plugins installed yet which is required to run X smoothly.

    You can find the latest version numbers here: (http://theme.co/changelog/) Then you can compare them to what’s installed on your site.

    If you find anything to be out of date, you can review our update guide.

    Hope this helps. Let us know if you still face any issue. We will be happy to assist you.

    Cheers!

    April 7, 2016 at 11:18 am #871451
    assumenothing72
    Participant

    That worked! Thanks Christian and Rupok!

    April 7, 2016 at 11:16 pm #872306
    Rupok
    Member

    You are welcome Dayna!

    Glad that it helped. Feel free to let us know if you face any other issue. We’ll be happy to assist you.

    Thanks for using X.

    Cheers!

  • Author
    Posts
  • <script> jQuery(function($){ $("#no-reply-868541 .bbp-template-notice, .bbp-no-topic .bbp-template-notice").removeClass('bbp-template-notice'); }); </script>