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  • August 18, 2014 at 1:59 am #86679

    Paul R
    Moderator

    Hi,

    I got the error from my JavaScript debugger.
    I believe that error is preventing the customizer from working.

    August 18, 2014 at 2:02 am #86680

    Alex
    Participant

    But I have no scripts or plugins installed apart from recommended ones. And one additional plugin, rustolat. It changes cyrillyc urls to latin ones. I don’t think it’s the issue.

    August 18, 2014 at 2:23 am #86695

    Alex
    Participant

    By the way, I send you my login details to my site in other thread. So maybe you could check it out for that issue too?

    August 18, 2014 at 2:40 am #86701

    Paul R
    Moderator

    Hi,

    Please try to deactivate the plugin rustolat and see if the customizer will work.
    So that we’ll know if that is the one causing the problem.

    Thanks.

    August 18, 2014 at 2:58 am #86708

    Alex
    Participant

    I deactivated the plugin, but it didn’t help. Any suggestions?

    August 18, 2014 at 3:05 am #86711

    Alex
    Participant

    By the way, Customizer worked for the first time lanched it. But after I saved the settings, it doesn’t work.

    August 18, 2014 at 3:07 am #86712

    Paul R
    Moderator

    Hi,

    Thanks, you may activate the plugin back.
    Can you try moving all widgets to inactive widgets
    then see if the customizer will work.

    Some special character on your widgets title & content is causing the problem.

    August 18, 2014 at 4:09 am #86733

    Alex
    Participant

    Well, I had a widget only here: http://take.ms/snalB

    And now it disappeared again.

    I don’t understand what is happening. Can you please check this out and help me to resolve widgets disappearing and Customizer issues?

    I sent you all my details. You can log into my site and see for yourself.

    August 18, 2014 at 5:33 am #86754

    Paul R
    Moderator

    Hi,

    Yes you might have entered a special character on that widget that is causing the error.
    As requested above please try to delete that sidebar.

    Thanks

    August 18, 2014 at 6:19 am #86766

    Alex
    Participant

    I didn’t use any special characters. Just normal Cyrillic characters. But okay, I deleted the sidebar. And I still can’t get your Customizer to work.

    The worst experience with the premium WP theme ever.

    August 18, 2014 at 6:21 am #86768

    Alex
    Participant

    And I didn’t use any special characters in widget. Russian characters aren’t special characters, for you to note. I just added custom menu widget to the sidebar. Then refreshed the page. And it disappeared.

    August 18, 2014 at 7:01 am #86781

    Paul R
    Moderator

    Hi,

    I apologize that it is still not working and I understand that Russian characters aren’t special characters.

    I was able to fix the customizer. I deleted the sidebar that is causing the problem.

    http://prntscr.com/4dzamh

    The generated id of the sidebar was the problem. I am not sure how it got that problematic id.

    You may add the sidebar again, maybe with a different name.

    Thanks.

    August 18, 2014 at 8:28 am #86829

    Alex
    Participant

    Thank you very much! You managed to help me really fast. You indeed provide great support.

    Thanks again!

    August 18, 2014 at 8:37 am #86839

    Zeshan
    Member

    You’re most welcome! 🙂

    August 18, 2014 at 10:08 pm #87294

    Leanna
    Participant
    This reply has been marked as private.
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