[JCSUNDERLAND32Participant]

Hi! When I click Appearance/Customize in my dashboard, it takes me to a blank preview screen. I have tried switching themes and the preview is working fine on all of the other themes I have except the X-theme. It was working a few days ago. I’m not sure what happened.

Thanks!

[DarshanaModerator]

Hi there,

Please try the following workaround by adding those lines to your “wp-config.php” file located in the root of your WordPress installation and then try reloading the Customizer.

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

For more information, you can check our Knowledge Base section to find out Solutions to Potential Setup Issues (https://theme.co/x/member/kb/solutions-to-potential-setup-issues-customizer/).

Hope that helps.

[lynn168Participant]

I’m having the same problem..

The Customizer is blank and doesn’t load. I have tried to edit my wp-config file, my .htaccess file (which breaks the site), and I have disabled every plugin except for X Shortcodes. Is there anything else I can try?

[ChristopherModerator]

Hi there,

Upon entering in this information everything should begin to work as expected unless your hosting provider has a limit on these parameters,
You need to ask your host provider to increase your PHP memory limit to a higher setting, preferably 512M.

Hope it helps.

[lynn168Participant]

Hello,

I have asked my host (Namecheap) to increase PHP memory limit to 512M for me. They have created a php.ini file in my directory, and I’ve now tried again to deactivate all plugins except X Shortcodes, and adding that line to my .htaccess file (which still breaks the site).

My site has a folder structure like this:

root/public_html/mysite/wordpressinstallation

The php.ini and .htaccess files exist in “mysite” and “wordpressinstallation”. If I add that line to .htaccess in “mysite”, I get an internal server error. When I add it to “wordpressinstalltion”, I can’t access my WordPress dashboard because it just redirects to my actual website with an empty search query.

Through all of this, the Live Theme Preview remains blank and unusable.

What should I do?

[RadModerator]

Hi Lynn,

.htaccess should be added at wordpressinstallation where your wp-config.php is. If you have existing .htaccess on that folder, then just edit it because if you will overwrite your existing it with your own copy, then it will break your site. .htaccess has permalink rewrite that needs by wordpress.

But, I like to see your setup. Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[lynn168Participant]

Hi, I was able to fix with this by updating to the latest version of WordPress and the latest version of X Theme. What is the WP version minimum requirement?

[RadModerator]

Hi there,

X 3.1 is the matching version for WP 4.1 and if you’re referring to wordpress system requirement then you can check these.

http://codex.wordpress.org/Template:Server_requirements
https://wordpress.org/about/requirements/

Hope this helps.

[Author]

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