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[sportsnapper]

I’ve created a number of portfolio items that are using the x_video_embed tag to insert an iframe. The iframe hosts a 360vr tour – and works really well when viewing the site using mobile/ipad sizes (you should make more of this tag – took a bit of searching to work what a good solution this was.

But…my footer has disappeared completely.

This page is a simple iframe http://sports-alive.co.uk/portfolio-item/panovr-portfolio-item/ and has the footer.

This page uses the x-video-embed shortcode
[x_video_embed type="16:9" class="pano"]<iframe src="http://sports-alive.co.uk/panovr/NewShowhome360/NewHowhomev1.html" allowfullscreen=</iframe>[/x_video_embed]

http://sports-alive.co.uk/portfolio-item/panovr-portfolio-item-2/
and it is missing the footer.

Any ideas please?

[Jade]

HI there,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[sportsnapper]

This reply has been marked as private.

[Paul R]

Hi,

The code in http://sports-alive.co.uk/panovr/NewShowhome360/NewHowhomev1.html is breaking up the layout.
It looks like there are missing or excess html tags.

Regretfully, we cannot provide support for third party plugins or scripts as our support policy in the sidebar states due to the fact that there is simply no way to account for all of the potential variables at play when using another developer’s plugin or script. Because of this, any questions you have regarding setup, integration, or troubleshooting any piece of functionality that is not native to X will need to be directed to the original developer.

Thank you for your understanding.

[sportsnapper]

If that were the case, why would the first example work perfectly. It’s the same HTML file displaying the pano in both cases. The second one is wrapped in your video tag.

[Thai]

Hi There,

Please update the shortcode to this:

[x_video_embed type="16:9" class="pano"]<iframe allowfullscreen src="http://sports-alive.co.uk/panovr/NewShowhome360/NewHowhomev1.html"></iframe>[/x_video_embed]

Hope it helps 🙂

[sportsnapper]

OK Thai – that works!

But why – does the url need to be the last parameter in the shortcode? (bug in the shortcode code??)
Or is it something else. I’ve a few of these to put on the website and I’d like to make sure that they all work.

[Thai]

Hi There,

does the url need to be the last parameter in the shortcode?

It’s not important. Your iframe code missed the close tag.

The wrong iframe code:

<iframe src="http://sports-alive.co.uk/panovr/NewShowhome360/NewHowhomev1.html" allowfullscreen=</iframe>

The correct one:

<iframe src="http://sports-alive.co.uk/panovr/NewShowhome360/NewHowhomev1.html" allowfullscreen></iframe>

Regards!

[sportsnapper]

Opps. Thank you.

Just proves that how ever many times you look at a problem it’s often solved by someone else looking at the same issue.

[Thai]

If you need anything else please let us know.

[Author]

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