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  • April 8, 2014 at 4:54 pm #31314

    Brianne H
    Participant

    Hello-

    I set up 3 portfolio pages, portfolio categories and named my portfolio URL slug “Products”. I then went and changed my permalinks to post title and saved. (i also repeated this process just to make sure everything was set up correctly). It was after i changed my permalink structure that the individual portfolio item links no longer worked and now they all direct to a “Page you are looking for is no longer here” error.

    I don’t get it! I’ve read all of the forum posts and I have checked the slug and the permalinks and can’t seem to get it working.

    Site URL: http://69.195.124.208/~jgrobinc/jgrobwp/
    Portfolio URL: http://69.195.124.208/~jgrobinc/jgrobwp/product-categories/best-sellers/
    Portfolio Item URL: http://69.195.124.208/~jgrobinc/jgrobwp/products/creative-candle-tall-tapers/

    wordpress, theme & shortcode all updated to newest versions today.

    April 9, 2014 at 4:51 am #31460

    Support
    Member

    Hi Brianne,

    You can control the portfolios permalink at Customizer → Portfolio → Custom URL Slug

    After you have saved the permalink structure in Customizer

    Go to WP-Admin → Settings → Permalinks → Save Changes

    For detailed guide on portfolios do checkout the link below

    http://theme.co/x/member/kb/portfolios/

    Thanks

    April 9, 2014 at 10:49 am #31584

    Brianne H
    Participant

    Hello,
    Yes I’ve done this several times repeating the exact steps in the instructions and I am still getting an error on the archive page.

    April 9, 2014 at 5:08 pm #31770

    Rad
    Moderator

    Hi Brianne,

    Have you tried using different slug? As I checked, some links redirect me to another existing category. So might be slug and naming conflict. May we request login for your site so we can do quick check of your admin?

    Thanks You.

    April 10, 2014 at 11:07 am #32091

    Brianne H
    Participant
    This reply has been marked as private.
    April 10, 2014 at 2:00 pm #32182

    Alexander
    Keymaster

    Hi Brianne,

    I’ve taken a look, and you’re plugins are out of date. Can you please update everything to the latest version?

    X Theme v1.8.1
    X Shortcodes v2.0.10
    Revolution Slider v4.3.3
    Visual Composer v4.0.4

    The easiest way would probably be to delete the plugins entirely. Then switch to the main X Theme (not child) You should be prompted to reinstall the plugins, and they’ll be the latest version at that point.

    April 10, 2014 at 2:00 pm #32183

    Alexander
    Keymaster

    Hi Brianne,

    I’ve taken a look, and you’re plugins are out of date. Can you please update everything to the latest version?

    X Theme v1.8.1
    X Shortcodes v2.0.10
    Revolution Slider v4.3.3
    Visual Composer v4.0.4

    The easiest way would probably be to delete the plugins entirely. Then switch to the main X Theme (not child) You should be prompted to reinstall the plugins, and they’ll be the latest version at that point.

    April 10, 2014 at 4:51 pm #32322

    Brianne H
    Participant

    Hello,

    I’ve updated all plugins as suggested and then switched back to running the site on the child theme and am still getting the error.

    April 10, 2014 at 6:52 pm #32373

    Rad
    Moderator

    Hi Brianne,

    I just noticed that you have conflicting permalink structure. Though I am not sure what causing this. I installed a new copy of wordpress and x locally, copied your settings and slugs and are working fine.

    The issue is that permalink for category and product were the same.

    Product links :
    /products/product-sample/

    While category should like :
    /products/product_category/category-sample/

    But, something is forcing it to be like /products/category-sample/. And wordpress recognize that as product and not category because of missing ‘product_category”. And because of this conflicting setup, you will get 404 pages.

    Could you try fresh installs without other plugins? And let us know if it works.

    Thank You.

    April 11, 2014 at 2:05 pm #32639

    Brianne H
    Participant

    So you mean to delete and re-install the theme and test before adding back the plugins?

    April 11, 2014 at 8:18 pm #32804

    Rad
    Moderator

    Hi Brianne,

    You could install new wordpress in a sub-folder of your site. We don’t advice editing of your live site until we find what causing this.

    Thank You.

    April 12, 2014 at 2:42 pm #32926

    Brianne H
    Participant

    Ok so install a new wordpress in a subfolder, install the theme, and should I import the content/data file along with the plugins?

    April 12, 2014 at 2:43 pm #32928

    Brianne H
    Participant

    So sorry, you’re talking to a novice here 🙂 If you could give me the specific instructions that would be great!

    April 12, 2014 at 9:15 pm #33021

    Christian
    Moderator

    Hey Brianne,

    Yes, import the content and the settings but don’t install third party plugins (the ones not included with X).

    Thanks.

    April 13, 2014 at 11:50 am #33108

    Brianne H
    Participant

    Awesome. the great news is that the install fixed my broken links issue. However, it’s still slow has heck! even working in the backend is slow. Have you heard of portfolio pages causing severe speed issues?

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