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Archive / Plugins not updating & can't figure out how to update X Theme
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  • March 29, 2016 at 7:20 pm #857724

    ansonofficial
    Participant

    Hi Support,

    I haven’t been on my website in a week or so and saw today there are many updates for plugins. Upon hitting update plugins, it gives me errors and none of them update. Please help!

    Also, I see theme x 4.4.1 is available for update. How do I update? And if I have a child theme, my css customizations etc will be fine correct?

    Thanks,

    Anson

    PS. In case you need it

    ansonli.com

    user: anson
    pass: nag1212

    March 29, 2016 at 7:25 pm #857734

    ansonofficial
    Participant
    This reply has been marked as private.
    March 29, 2016 at 7:29 pm #857742

    ansonofficial
    Participant

    Found where to update theme, but this happens

    March 30, 2016 at 12:55 am #858180

    Christian
    Moderator

    Hey Anson,

    Please backup your site, clear all cache and disable all plugins and customizations first. Let us know how it goes.

    Thanks.

    March 30, 2016 at 5:18 pm #859616

    ansonofficial
    Participant

    Hi again,

    I did everything and still cannot update any plugins from theme x or the new theme x update. I noticed it tells me that I need to validate my product but I checked and it has been validated. Updated other 3rd party plugins work though

    Please help,

    Anson

    March 30, 2016 at 5:46 pm #859655

    SKW_1960_shady
    Participant

    I am having similar issue, up to now I have always been able to apply updates simply but I have to X theme sites and I get the same message as the screen shot above. Can anyone help?

    March 30, 2016 at 11:47 pm #860140

    Rue Nel
    Moderator

    Hello Anson,

    Please re validate your site. You need to login to your account, https://community.theme.co/users/ansonofficial/licenses/, and revoke the api key. Please generate a new one and use it to validate your site again. If still not working, you may need to update X theme and Cornerstone plugin manually. Please check out our knowledge base to know more: https://community.theme.co/kb/updating-your-theme-and-plugins/

    Hey @skw_1960_shady,
    To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    To do this, you can make a post with the following info:
    – Link to your site

    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thank you.

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