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  • February 11, 2014 at 3:20 pm #13432
    Dan S
    Participant

    I installed the theme without any problem on a test site. Today I’m trying to install it in its new permanent home and I keep getting this:
    Installing Plugin from uploaded file: x.zip

    Unpacking the package…

    Installing the plugin…

    The package could not be installed. No valid plugins were found.

    Plugin install failed.

    On WordPress 3.81
    I downloaded a “fresh” file
    I also tried ftp of the unzipped file- it went through but isn’t showing up in the plugins page

    February 11, 2014 at 4:03 pm #13464
    Kory
    Keymaster

    Hey Dan,

    Thanks for writing in and we’re sorry you’re having an issue with getting things up and running. Could you please walk us through step by step what you’re doing to install your theme and plugins, being very detailed in what files you’re trying to use to perform all actions? It sounds like you might be using something incorrectly. If you have the theme installed and working, you can follow our instructions in the Knowledge Base in the article on updating plugins to install them for the first time.

    Thanks!

    February 11, 2014 at 4:17 pm #13474
    Dan S
    Participant

    1 uncompressed the all documents/files folder
    2 from wordpress I tried to install via “upload” the x.zip file
    5 minutes later I got the error message
    Also tried ftp the uncompressed x folder to the /wp-content/themes/ When I open WordPress I should see the x theme in the plugins page?
    hmmmm- would be nice to be able to upload screen shots here

    February 11, 2014 at 4:24 pm #13479
    Rubin
    Keymaster

    Hey Dan,

    can you give us the address of your site and WordPress admin login so we can set everything up for you. Don’t forget to check the “set as private reply” option so no one else can see your login credentials.

    February 11, 2014 at 4:38 pm #13492
    Dan S
    Participant
    This reply has been marked as private.
    February 11, 2014 at 4:44 pm #13496
    Rubin
    Keymaster

    Hey Dan,

    I’ve set everything up for you. Enjoy!

    February 11, 2014 at 4:47 pm #13499
    Dan S
    Participant

    Daaamn! You boys are quick!
    Thanks so much- I’ll try not to blow it up

    February 11, 2014 at 4:53 pm #13511
    Kory
    Keymaster

    🙂

    February 28, 2014 at 9:58 am #18865
    Will M
    Participant

    I have the same issue, any tips to get the plugin installed?

    February 28, 2014 at 2:11 pm #18930
    Patti H
    Participant

    We are also experiencing the install fail. Was this resolved for you, Will M.?

    February 28, 2014 at 4:17 pm #18961
    Rubin
    Keymaster

    Hey,

    I’ve solved the problem by uploading the plugins manually. You can find the plugins under /x/framework/plugins/.

    March 27, 2014 at 1:38 pm #27187
    Kim A
    Participant

    i’m running into the SAME problem. I have another site where I had no issue installing the X-Theme plugin, but now on this new one, I get the same error as stated in this thread: The package could not be installed. No valid plugins were found.

    Here was my issue — I was installing x.zip as a plugin and not a theme. It’s a theme.

    Then I can go to the /x/framework/plugins and install each of the plugins…

    That was my solution.

    March 27, 2014 at 3:43 pm #27219
    Support
    Member

    Hi Kim,

    Glad that you figured it out.

    Thanks

    November 16, 2015 at 11:34 am #667177
    stolenbmx
    Participant
    This reply has been marked as private.
    November 16, 2015 at 12:19 pm #667239
    Jade
    Moderator

    Hi @stolenbmx,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

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