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Archive / Plugin Conflict? WP Athletics Not Working, but does an a WP Free Theme
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  • March 4, 2017 at 12:24 pm #1394530
    bedingfield
    Participant

    Hi there,

    I am running a child theme based on ‘Renew’ but for some reason a plugin I need to use for my club – WP Athetics, does not work with X. When I click on setttings it says ‘Sorry, you are not allowed to access this page.’
    Now, I have installed said plugin on the ‘twenty seventeen’ theme and it works fine. I also disabled my plugins in X and still get the ‘Sorry, you are not allowed to access this page.’

    Any ideas? This plugin in is all I need to complete the site.

    Thank you,
    Karl

    March 5, 2017 at 1:58 am #1394858
    Rue Nel
    Moderator

    Hello Karl,

    Thanks for writing in! Would you mind providing us the url of your site with login credentials so we can take a closer look and fix the issue? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    To do this, you can make a post with the following info:
    – Link to your site

    – WordPress Admin username / password
    – FTP Hostname
    – FTP Username
    – FTP Password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thank you.

    March 5, 2017 at 2:09 am #1394870
    bedingfield
    Participant
    This reply has been marked as private.
    March 5, 2017 at 8:07 am #1395061
    Christian
    Moderator

    Hey there,

    This has something to do with your website optimization. Please try clearing all caches and deactivate all third party plugins then check again. If that doesn’t help, keep all third party plugins deactivated while we investigate.

    Thanks.

    March 5, 2017 at 3:08 pm #1395332
    bedingfield
    Participant

    Hi there,

    I have deactivated but still get the same error with the plugin. I have left them deactivated.

    Thank you.

    March 5, 2017 at 11:33 pm #1395712
    Rad
    Moderator

    Hi there,

    I activated 2017 Theme and the issue is still there, hence, it’s not because of X theme. You have 3 active plugins, I deactivated the two leaving just WP Athletics plugin there, and the issue remains. It’s related to this https://wordpress.org/support/topic/wp-admin-sorry-you-are-not-allowed-to-access-this-page/ and could happen anytime. Please try the suggested workaround on that page. Could be related to database or table prefix as mentioned. I suggest reaching out to your hosting provider too as they are more familiar with your site’s setup.

    Thanks!

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