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Hi Leanna,
I checked on chrome and the parallax works fine.
Though, I can see that your site is getting some random 503 Service unavailable, that may explain why it’s not working at your end.
Again, it’s random, I tried it multiple times and I’m not getting that response on 5th reload. And it showing the responses on random resource/files too.
You may want to contact your hosting and ask why your site is getting low resources. It could be caused by sites that shared the same memory, resources, or processes.
Thanks.
Thanks, we recently had to start using Bluehost which was listed as one of the top servers but we’ve had many problems with them. Ill check into it.
As for the parallax, could it be that I”m using a touch-screen computer and parallax is disabled in touch-screen? Come to think of it, it worked fine in a non-touch screen computer. If prallax is disabled on all touch-screen devices that is certainly a bummer, as most newer computers/tablets nowdays are touch screen. What do you think…?Hi There,
Yes, that could be the case few users also having that issue with Windows 8 machines. What machine are you on? Can you check your control panel and try to disable the Human Interface Devices that handles the touch screen compliant.
Thanks!
The issue occurs on both a Lenovo Yoga and a high-end Asus both running Win 8 64 bit, both touch screen. I don’t see how / where / what to disable for “human interface devices” but the problem is not how to get it to work on my computer. The problem is that the user who visits our website is not going to monkey with their human interface devices in order to get our parallax to work, rather it should just WORK. So… what we need is a way to tell X not to turn off Parallax on any touch screen or win 8 or any other device. Any ideas?
Hi Leanna,
It’s intentional to turn off parallax on mobile phones due to performance issue. And the mobile phone doesn’t behave like the desktop in terms of background animation.
The issue is how to detect which is mobile touch and desktop touch. Nowadays, mobile and tablets can surpass desktop resolution. Hence harder to detect which is a desktop and which is mobile. It’s a known issue with hybrid devices, it crosses the line in which separate desktop and mobile. We’re still finding a workaround, and I’m afraid to tell you that we don’t have the solution yet.
Thanks for understanding.
both of these laptops are high-end units – if your Parallax is mistaking these laptops for mobiles, then I suggest it may not be working on many touch-screen computers which means this is a major flaw in X.
Hi there,
Actually yes, and we’re fully aware of it. And that’s what I’m actually referring from my reply. Mobiles can have higher resolution than desktop, and desktop has a touch feature like from mobile. Then it’s hard to detect which is which since they both appears to have touch features and higher resolution. X is not yet fully compatible with hybrid devices.
Check these out, http://stackoverflow.com/questions/21887887/javascript-detect-desktop-touch-and-mouse-support, https://github.com/modernizr/modernizr/issues/548, http://www.stucox.com/blog/you-cant-detect-a-touchscreen/, https://www.sitepoint.com/community/t/best-way-to-detect-touch-screen/110135/18
The problem is detecting the desktop while ignoring its touch feature, and maybe possible by detecting the mouse click and or touch click. Both desktop and mobile respond to clicking and touch and can be detected with no problem. The question is when, like when to load theme features that are only specific to desktop or mobile ( you can’t load theme feature on every click/touch actions because they should be loaded upon page load ). Not all things are possible through the browser because it’s sandboxed. Any website and has no deep connection with device hardware because of browser limit. The solution, for now, is to treat all touch devices as mobiles and tablets.
We’re open to any improvement, and we never stop looking for solutions. There is no reason for us to keep the solution secret if there it’s available 🙂 We’re still on it.
Thanks for understanding.
ok
Thanks 🙂
Sorry to bring up an old thread but I am having the same problem on my site nextwebllc.com. Leanna and the other person were both trying to figure out how to tell X to NOT disable the parallax scrolling if on mobile. I don’t care about the performance issues so I want to enable on mobile devices. What file and function is used for this setting? I will be implementing it into my child theme.
EDIT:
Another forum answered my question but the file mentioned does not exist in version 4.3.4. What file has this touch/no touch code in version 4.3.4?
https://community.theme.co/forums/topic/parallax-on-mobile-ipad/?replyto=274015#post-274097Hello There,
Thank you for updating this thread! That wouldn’t be possible at all. The said file is now located in Cornerstone plugin. We do not recommend modifying this file and it is also not possible even if you have a child theme. Doing so could mean that you repackage the whole js files within Cornerstone. Any of the possible modifications could also be potentially gets overwritten when there is an update of Cornerstone.
Hope this explains it. Thank you for your understanding.
I see that now…can you explain how the process works so that I can make the modifications? I know the downfalls of making modifications (updates will break them) but I still want to find a workaround.
Hi there @hitittome873,
Sorry for the confusion above!
Parallax scrolling won’t work for you at all even if you enable it by modifying the files as it has been disabled by the mobile devices. Please find this answer for the reason mobile devices such as iOS disabled parallax feature: http://stackoverflow.com/a/23420490/3107931
Thank you!
