[Web BZParticipant]

Thanks but it doesn’t helps…
What do you mean by “This is a default behaviour of Chrome and IE” ?
Is this only on Windows 8 as I don’t experience it on Mac OS 10.9.4 and not even on Windows 8 ?

In fact, your CSS now make it occurs on Mac !!??
You can go to see it as I leave the CSS in the Customizer

Thanks

[ZeshanMember]

Hi David,

This is due to a way with how the browser itself handles keyboard and mouse wheel scrolling, but I’ll forward this to our development team to look into workarounds.

Cheers!

[Web BZParticipant]

Ok! keep me inform please.

[ZeshanMember]

Sure David! Have a good day! 🙂

[Web BZParticipant]

This reply has been marked as private.

[ZeshanMember]

Hi David,

Thank you for writing in!

I’m sorry to hear about the trouble you are facing. In the meantime, you could try a temporary workaround that will replace the default scrollbar and smooth the page scrolling functionality. You can test the demo here: http://areaaperta.com/nicescroll/

To enable it in your website, you have to make a template change. Because this requires a template change, I’d advise that you setup a child theme. This allows you to make code changes that won’t be overwritten when an X update is released. After your child theme is setup, please review how we recommend making template changes in Customization Best Practices.

After that, please add the following code in your child theme’s functions.php file:

add_action( 'wp_footer', 'smooth_scrolling_script', 10 );

function smooth_scrolling_script(){
      echo '<script type="text/javascript" src="http://cdnjs.cloudflare.com/ajax/libs/jquery.nicescroll/3.5.1/jquery.nicescroll.min.js"></script><script type="text/javascript">jQuery(document).ready(function() {jQuery("html").niceScroll(); } );</script>';
}

I hope this will help you!

Thank you.

[Web BZParticipant]

Hi, and thanks for this fix, it does half of the job!

Now we have a really smooth scrolling on IE 11 instead of the jumping-scroll we had before.

For Chrome, it didn’t works, the parallax effect is not active and the image are static.

Any ideas ??

[ChristopherModerator]

Hi there,

I have checked the website with IE11 and Chrome and they look pretty the same when it comes to scrolling down using keyboard.

Would you please check this with another machine? I also tested that with http://www.browserstack.com/

And again IE11 and Chrome work the same.

Thank you.

[hjuskewyczParticipant]

This reply has been marked as private.

[ZeshanMember]

Hi Betty,

Thanks for writing in!

Please review our KB article on Smooth Scroll Extension: https://theme.co/x/member/kb/extension-smooth-scroll/
Demo: http://theme.co/x/demo/extensions/smooth-scroll/

Thanks!

[Author]

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