[KnitEcoChicParticipant]

I installed the X Theme and had no trouble. As soon as I installed the cornerstone plugin through the extension manager, and reloaded the page, I receive the following error “open_basedir restriction in effect. File(/definition.php) is not within the allowed path(s): (D:/Domains/knitecochic.com\;C:\Windows\Temp\) in \httpdocs\wp-content\plugins\cornerstone\includes\classes\elements\class-element-orchestrator.php on line 164.” If I remove the plugin, then I am able to get back to the site. I’ve uploaded a different, unrelated plugin and did not have any issue, so I believe the issue here is tied to something with this plugin, or there is a requirement that is not met in my wordpress installation. Please let me know what steps I can take to address this.
Thank you!

[RadModerator]

Hi there,

Thanks for writing in.

You should contact your hosting provider, it’s their setting that blocks it 🙂

We can only help if it’s within the theme and plugin, but it requires hosting’s configuration and it’s best to forward it to them 🙂

Thanks for understanding.

[KnitEcoChicParticipant]

Our hosting provider has requested specific requirements for this plugin. They are not seeing this issue for any other wordpress installation, and have verified that other plugins are installing properly, so they will need to know what adjustments need to be made for your product to work properly. Alternatively, we can provide you access to the website via Plesk, in order for Themeco support to look at the PHP settings/site directory, and to make adjustments as needed.

[KnitEcoChicParticipant]

Our hosting provider has requested specific requirements for this plugin. They are not seeing this issue for any other wordpress installation, and have verified that other plugins are installing properly, so they will need to know what adjustments need to be made for your product to work properly. Alternatively, we can provide you access to the website via Plesk, in order for Themeco support to look at the PHP settings/site directory, and to make adjustments as needed.

(ps sorry for the duplicate post, I hit reply on the wrong spot the first time)

[RadModerator]

Hi there,

I’m not sure what specific requirement they are looking, but I’m sure that according to the error the open_basedir should be configured correctly. This is not a problem with other hostings, so I doubt that this is just about plugin requirement.

We provide support for X theme and cornerstone but we don’t do server configuration. PHP Settings should be handled by hosting.

According to the error, the temporary folder is not within the allowed path. It could be that your PHP can’t access temporary upload folder, or windows temporary folder. I’m not really sure, but it should be your hosting that handles all the folder path correctly.

For the meantime, since maybe it’s folder permission then maybe we can move it somewhere, please add this code at your site’s wp-config.php

define('WP_TEMP_DIR', ini_get('upload_tmp_dir'));

Just before this line

/* That's all, stop editing! Happy blogging. */

This is not theme or plugin related, and it’s not normal for the site not to have access to the temporary folder. It’s PHP requirement and not specific to WordPress. All site that runs on PHP requires it.

Thanks!

[Author]

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