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  • August 12, 2016 at 5:33 am #1128594

    Moonworks
    Participant

    When I Have the image or video at the top of the post, it is giving the following error message:

    oncontextmenu=”return false;”

    August 12, 2016 at 12:09 pm #1128949

    Nabeel A
    Moderator

    Hi there,

    Thanks for writing in! To assist you with this issue, we’ll first need you to provide us with your URL. This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    August 12, 2016 at 2:18 pm #1129084

    Moonworks
    Participant

    Sorry, thought I’d done that.

    http://www.portsmouthhub.com

    You can see the error on the home page.

    August 12, 2016 at 9:12 pm #1129527

    Rue Nel
    Moderator

    Hello There,

    Thanks for providing the url of your site. You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    And to assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    To do this, you can make a post with the following info:
    – Link to your site

    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thank you.

    August 13, 2016 at 3:05 am #1129731

    Moonworks
    Participant

    Thanks. I found the problem, it was Modal Login for WordPress.

    https://codecanyon.net/item/modal-log-in-for-wordpress/3509483

    Unfortunately, since Envato chanmged their rules on support, even for those who purchased before the changes, I can’t even ask them what the problem is, so if you have any ideas, that would be good.

    Thanks.

    August 13, 2016 at 4:09 am #1129774

    Rue Nel
    Moderator

    Hello There,

    Thanks for updating in! It sounds like you might be having an issue with a third party plugin. Regretfully, we cannot provide support for third party plugins or scripts as our support policy in the sidebar states due to the fact that there is simply no way to account for all of the potential variables at play when using another developer’s plugin or script. Because of this, any questions you have regarding setup, integration, or troubleshooting any piece of functionality that is not native to X will need to be directed to the original developer.

    Thank you for your understanding.

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