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  • March 30, 2016 at 12:15 pm #859040
    twang
    Participant

    I have added and activated The Grid extension. I’ve imported the samples. When I try to edit one of them there are no details shown. See attached.

    Thanks for your help.

    March 30, 2016 at 8:30 pm #859870
    Christian
    Moderator

    Hey there,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    April 4, 2016 at 11:31 am #866192
    twang
    Participant
    This reply has been marked as private.
    April 4, 2016 at 9:58 pm #866966
    Christian
    Moderator

    Thanks for the info. I’ll forward this to our development team for further investigation.

    April 7, 2016 at 9:59 am #871274
    Jack
    Keymaster

    Hi there @twang,

    Thanks for your patience on this.

    I’ve done some testing first on a local development environment and wasn’t able to replicate, after taking a closer look at your install, I can see the Grid edit area for the samples does actually load, but it goes off canvas to the right (screenshot attached).

    It appears something is conflicting with The Grid plugin, the admin area as a whole on the site seems “jumpy” it doesn’t scroll smoothly, I believe that it could be caused by the admin bar removal plugin you have installed.

    As this is a WPEngine based site, can you supply access to the staging area please? We can then go through and disable everything and find out what causes the issue.

    Thank you!

    April 11, 2016 at 4:01 pm #877166
    twang
    Participant
    This reply has been marked as private.
    April 12, 2016 at 3:36 am #877883
    Paul R
    Moderator

    Hi Terry,

    It’s in conflict with WP Admin Bar Removal Plugin.

    I tried deactivating that plugin and Grid settings is showing up fine now.

    Regretfully, we cannot provide support for third party plugins or scripts as our support policy in the sidebar states due to the fact that there is simply no way to account for all of the potential variables at play when using another developer’s plugin or script. Because of this, any questions you have regarding setup, integration, or troubleshooting any piece of functionality that is not native to X will need to be directed to the original developer.

    Thank you for your understanding.

    April 13, 2016 at 3:58 pm #880856
    twang
    Participant

    Thank you for your help. I ended up disabling WP Admin Bar Removal and added the Adminimize plugin which works with Grid.

    April 14, 2016 at 12:47 am #881504
    Rad
    Moderator

    Glad to hear that and you’re welcome!

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