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  • April 8, 2016 at 2:55 am #872464
    karlzhao99
    Participant

    After entering my envato code, it always fails (timed out after 15000)

    Help!

    April 8, 2016 at 11:06 am #873002
    Darshana
    Moderator

    Hi there,

    Thanks for writing in! It could be a temporary intermittent connection issue. Could you please try it again later.

    If you still need any help, please post a private message with your purchase code to check.

    Let us know how it goes.

    April 8, 2016 at 11:09 am #873004
    karlzhao99
    Participant
    This reply has been marked as private.
    April 8, 2016 at 8:52 pm #873582
    karlzhao99
    Participant
    This reply has been marked as private.
    April 9, 2016 at 12:39 am #873774
    Rue Nel
    Moderator

    Hello There,

    Thanks for providing the license. Please login to your account and make sure that you have assign the license to your domain. Validation will not be a success if you haven’t assign the license to a domain, Please check out our knowledge about how you can properly validate X in your site. Check it here: https://community.theme.co/kb/product-validation/

    Hope this helps.

    April 11, 2016 at 11:40 pm #877617
    karlzhao99
    Participant
    This reply has been marked as private.
    April 12, 2016 at 7:56 am #878202
    Jack
    Keymaster

    Hi there Karl,

    Thanks for writing in, I’ve tried with my own license on your site as well and it still times out.

    Can you provide FTP details in a private reply please so we can further debug your install and get this resolved for you.

    Thank you!

    April 12, 2016 at 8:57 pm #879211
    karlzhao99
    Participant
    This reply has been marked as private.
    April 13, 2016 at 7:44 am #879911
    Jack
    Keymaster

    Hi Karl,

    Thanks for writing back.

    I’ve checked your PHP configuration and everything there is fine, this should be working. Do you have any server side caching/firewalls that could be blocking the request?

    Thank you!

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