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  • March 24, 2016 at 12:17 pm #851243
    lemret
    Participant

    I have read and tried : https://community.theme.co/kb/solutions-to-potential-setup-issues-visual-composer/
    But nothing seems to appear, as soon as i use visual composer, and no shortcode seem to display correctly…
    Any idea ?

    March 24, 2016 at 12:19 pm #851245
    lemret
    Participant

    Also, version provided with theme seems obsolete :4.9.2 although the themeforest store is providing lastest version 16.03.2016 – ver 4.11.1

    Is this normal ?

    March 24, 2016 at 4:54 pm #851619
    Friech
    Moderator

    Hi There,

    Thanks for writing in! Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Version 4.9.2 is the latest bundle of VC in X. We include the plugin within X, so rather than update directly via the Plugin developers automatic updater, that update is included in a X update.

    We always try and upgrade as soon as possible when a new plugin release is made to ensure our customers are using the latest version. This isn’t always possible for example if we submit a update to Envato and our update is in review while a new plugin version comes out, that version would have to wait for our next update.

    Cheers!

    March 25, 2016 at 6:51 am #852299
    lemret
    Participant
    This reply has been marked as private.
    March 25, 2016 at 6:59 am #852308
    lemret
    Participant
    This reply has been marked as private.
    March 25, 2016 at 7:56 am #852348
    Paul R
    Moderator

    Hi,

    Please provide us your http login as well.

    http://screencast.com/t/rqbP97Y8G

    Thanks

    March 25, 2016 at 8:58 am #852413
    lemret
    Participant
    This reply has been marked as private.
    March 25, 2016 at 3:39 pm #852820
    Rad
    Moderator

    Hi there,

    Another support here, I checked and visual composer is working fine. I can build and edit content using it. Would you mind providing some details on how we could reproduce your issue?

    Thanks!

    March 29, 2016 at 2:51 am #856360
    lemret
    Participant
    This reply has been marked as private.
    March 29, 2016 at 3:08 am #856374
    lemret
    Participant

    Is this is linked, i also see a console error when i hover some of my svg elements (see attachemnt)

    March 29, 2016 at 3:43 am #856427
    Christian
    Moderator

    Before we proceed, please backup your site and disable all third party plugins and customizations.

    Thanks.

    March 29, 2016 at 5:14 pm #857581
    lemret
    Participant
    This reply has been marked as private.
    March 30, 2016 at 12:34 am #858151
    Paul R
    Moderator

    Hi,

    Please install cornerstone plugin.

    It is required for the theme to work correctly.

    http://screencast.com/t/VA0xNQjTKDp

    Thanks

    March 30, 2016 at 5:19 am #858460
    lemret
    Participant

    solved, thank you

    March 30, 2016 at 6:18 am #858526
    Christopher
    Moderator

    You’re welcome.

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