[lemretParticipant]

I have read and tried : https://community.theme.co/kb/solutions-to-potential-setup-issues-visual-composer/
But nothing seems to appear, as soon as i use visual composer, and no shortcode seem to display correctly…
Any idea ?

[lemretParticipant]

Also, version provided with theme seems obsolete :4.9.2 although the themeforest store is providing lastest version 16.03.2016 – ver 4.11.1

Is this normal ?

[FriechModerator]

Hi There,

Thanks for writing in! Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Version 4.9.2 is the latest bundle of VC in X. We include the plugin within X, so rather than update directly via the Plugin developers automatic updater, that update is included in a X update.

We always try and upgrade as soon as possible when a new plugin release is made to ensure our customers are using the latest version. This isn’t always possible for example if we submit a update to Envato and our update is in review while a new plugin version comes out, that version would have to wait for our next update.

Cheers!

[lemretParticipant]

This reply has been marked as private.

[lemretParticipant]

This reply has been marked as private.

[Paul RModerator]

Hi,

Please provide us your http login as well.

http://screencast.com/t/rqbP97Y8G

Thanks

[lemretParticipant]

This reply has been marked as private.

[RadModerator]

Hi there,

Another support here, I checked and visual composer is working fine. I can build and edit content using it. Would you mind providing some details on how we could reproduce your issue?

Thanks!

[lemretParticipant]

This reply has been marked as private.

[lemretParticipant]

Is this is linked, i also see a console error when i hover some of my svg elements (see attachemnt)

[ChristianModerator]

Before we proceed, please backup your site and disable all third party plugins and customizations.

Thanks.

[lemretParticipant]

This reply has been marked as private.

[Paul RModerator]

Hi,

Please install cornerstone plugin.

It is required for the theme to work correctly.

http://screencast.com/t/VA0xNQjTKDp

Thanks

[lemretParticipant]

solved, thank you

[ChristopherModerator]

You’re welcome.

[Author]

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