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  • March 27, 2016 at 3:29 pm #854418

    Puualu
    Participant

    Hey There,

    I’m having trouble activating the product via the API code. I continually get a NO Site URL notification. Please help.

    (Sorry if this is a duplicate forum post, as I can’t find my original??)

    thank you in advance!

    March 27, 2016 at 5:03 pm #854458

    John Ezra
    Member

    Hi there,

    Thanks for writing in! To easily find your old posts, you can click on the account button on the top right corner and then click on the “view public profile button” under the activity box. You will then be taken to a page where you can click to see your topics and replies.

    Regarding your validation issue, would you mind providing us more detail? What was your process?

    Also, please provide us with login credentials so we can take a closer look. To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    In the meantime, please make sure to go through these articles:

    https://community.theme.co/kb/product-validation/

    https://community.theme.co/kb/connection-issues/

    Let us know how that goes. Hope this helps – thanks!

    March 27, 2016 at 6:12 pm #854503

    Puualu
    Participant
    This reply has been marked as private.
    March 27, 2016 at 7:14 pm #854551

    John Ezra
    Member

    Hi there,

    Thanks for updating the thread! We’ll need to check further. Would you mind providing the following additional info via private reply?

    – FTP Credentials (so we can check your site files)
    – Current API Key
    – License/Purchase Code

    Thanks!

    March 27, 2016 at 11:52 pm #854762

    Puualu
    Participant
    This reply has been marked as private.
    March 28, 2016 at 12:01 am #854775

    Rue Nel
    Moderator

    Hello There,

    Thanks for providing the very detailed information. I went ahead and used the api key you have provided. I made sure that there were no blank spaces after I copied and pasted the api key to the product validation. I click the submit api key and I successfully validated your site. You can now receive update notifications and update X and the bundled plugins automatically right in your dashboard.

    If you need anything else we can help you with, please let us know.

    March 28, 2016 at 4:52 pm #855694

    Puualu
    Participant

    Thank you! Sorry for the inconvenience.

    March 28, 2016 at 10:23 pm #856041

    Prasant Rai
    Moderator

    You’re welcome! We are just glad we were able to help you out.

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