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Archive / No Package Provided (and yes, I've validated…and re-validated…my site)
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  • April 12, 2016 at 6:22 pm #879086
    DoebankDesigns
    Participant

    I can’t install addons. “No package provided.” So I searched the forum and saw that some people just had to click “Check Now” to refresh things. No good. So I revoked the license and re-assigned it. Still nothing. What’s my next move?

    April 12, 2016 at 6:55 pm #879105
    John Ezra
    Member

    Hi there,

    Thanks for writing in! We’ll need to check, would you mind providing us more details about your setup? Is this a multi-site install, which host are you with, any special conditions, etc? Also, please provide us with login credentials so we can take a closer look. To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    April 13, 2016 at 6:52 am #879848
    DoebankDesigns
    Participant
    This reply has been marked as private.
    April 13, 2016 at 12:30 pm #880451
    Rupok
    Member

    Hi there,

    Thanks for writing back. Kindly update your Cornerstone plugin, clear cache and try again.

    Let us know how it goes.

    Cheers!

    April 14, 2016 at 9:44 am #882349
    DoebankDesigns
    Participant

    I can’t update Cornerstone because it’s not recognizing that it’s registered. That’s the whole problem here. I can’t update anything X-related.

    April 14, 2016 at 7:08 pm #883302
    Darshana
    Moderator

    Hi there,

    It could happen because of internal cache. Could you please try revoking your license and then re-validate to see if that helps. Check the bottom of the X Addons page to revoke your license.

    Let us know how it goes.
    Thanks!

    April 14, 2016 at 7:09 pm #883309
    Carlos
    Participant

    I’m having the same problem. I cannot update anything X, including Cornerstone. I’m single site but I did recently change domains (per WP Codex).

    Update: I posted this right when support said to revoke and re-assign the site. I had to do it from my WP site itself, assigning the site from the Themeco Account section didn’t work. Everything works for me now.

    April 15, 2016 at 3:14 am #883863
    Friech
    Moderator

    Hi There,

    Login to your WP site admin dashboard and navigate to Addons panel. Scroll down to the button and press the revoke validation, then re-validate it again.

    screenshot

    If this does not work, please provide us login credentials in private reply so we can take a closer look.

    Thanks.

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